Mcdonald's

I placed a massive mobile order at what I now realize was the height of the lunch rush. Not only did they have all of my food ready inside of 5 minutes, they even helped me carry it to my car! Even though I live much closer to Latham, it is exceptional service like this that makes me go out of my way to come here every time!

They didn’t give me a receipt which would have been perfectly fine if they made my food right. When I called to complain about my food the lady was extremely rude and pretty much sound like she didn’t care. All she had to say is that I need my receipt and that if I wanted to come back it had to be with in 24 hours and then hung up in my ear.

Lines always long. The food was unedible...unedited... nuggets looked like they were sitting for a while and although I asked for extra big Mac sauce on my burger it wasn't distributed like one squirt on a one bun and one on the other. Fries didn't seemed cooked properly and those are my favorite. I'll probably stop visiting this one honestly.

Order large breakfast meal. Received sausage patty, eggs and biscuit no pan cakes! But paid for it. Also ordered mix match egg Mc muffins. Well the English muffins were like chewing on rubber! And keep in mind this is fresh from there store. Not a great experience 🤦🏻 the attendant was vary sweet and attempted to rectify the situation. That’s why I gave 2 ⭐️

So, we are in Troy and we stop at Waterford McD’s! We wait at the counter for four to five minutes and no one comes to take our order. So, we go to the kiosk and place our order. Still no one offers to get us cups! We grabbed a table tent and added the info to our order and paid! We wait for over ten minutes and we hear our order number and have to get up to get it. No service to table. So, I notice no cups on the tray. I ask for cups and she says what size? I reply large! She tosses me one cup, not three. I ask for two more cups and she replies “you’ll have to wait”! Now that’s bull$?!@! I have to wait longer so you can service someone who has sat in their car for two minutes! The customers who come inside do so for a reason! At the least your team should treat them like humans! Worst McD’s we have ever visited! Never got our large sweet tea either! We noted the cashier waited on people after us, but was really a poor communicator. Disappointed in the Waterford McD’s! Never going back!