Dunkin Donuts

Ordered online and had it delivered. The order was almost great until I tried to give my son his hot chocolate and it was just a hot black coffee. The sticker even says Hot Chocolate on the outside of the cup so all I can ask is that the workers take more time to double check the order before sending it out.

Visited location on 6/22/2022 at 7:33 AM. Ordered Plain bagel toasty with cream cheese and medium coffee. Was $6.66. This was not the issue. I had ordered my coffee with sugar. when I came to the window I requested 2 additional packets of sugar. The server said it is EXTRA. WOW!. Now Sugar for my coffee is extra? Will they charge me for cream too. In the meanwhile the Manager came to the window and said, sugar packets are extra...and I said OK, I will post this information on social media. She promptly hands me 2 sugar packets. So, wanted to warn visitors of extra $$ additionally I will reach out to the corporate office to find if this is a new DD policy? Or are the franchise owners who want to make more $$ take advantage of inflation and start charging for everything! ..

Terribly rude. The person taking the orders rudely asks "Anything Else" after every single word as if our business was a bother to her? She also was very uncaring and rude when proving the food at the window. I would avoid this location at all costs. Maybe the owner should teach the staff about the importance of providing good customer service.

Went through the drive-thru and ordered 2 pre-packed quarts. Open the bag the next day to discover 1 of them was not chocolate chip as ordered. We immediately went back to the store and explained what happened. Instead of an apology for the mistake, Rose, the so-called owner is nasty and responds she will “do it this time, but if someone else was there, they would not have exchanged it.” The employee that took our order was standing there as well and remembered when we came through the drive-thru. Totally disappointed and unacceptable response coming from the owner. I told her that an apology should have been the response, first and foremost. Rose goes to the back and starts mumbling under her breath as we’re leaving out. We weren’t looking for anything free- just wanted to get what we paid for. I’m big on customer service and will go out of my way and spend more at a business that appreciates my business and money. I’ll never go back again!!!