Pizza Hut

Petty complaint, but the wings had hardly any sauce... I called, spoke to someone and went back...literally the BEST service I've ever had after a mix-up, the wings I received looked like the stock photo from a commercial(like, perfectly cooked, perfectly sauced), apologies from the management, extra sauce for the other wings. Proper way to fix a mistake, props to the whole staff(short woman at counter was pleasant and professional both times, promote her!)..THIS IS WHY WASILLA PIZZA HUT HAS MY SOLE BUSINESS FOR PIZZA IN THE VALLEY!

Customer service is key. When your customers cannot hear the person speaking to them, and has to ask "what" constantly due to an employee not having confidence to speak up to someone it is not good. The pizza is always good if not lukewarm, but the fact you started charging for little bottles of peppers or cheese is kinda pathetic for a big company like Pizza Hut. Great Alaska Pizza Company even provides the packets to their customers still. I fear there is nothing you can or will do to improve these situations so I will continue to go here only when I am in the mood for the crust. Edit: I have reached out to Pizza Hut after they responded here about a few of my concerns, and I will keep you posted. Hopefully they can once again become a place I choose to visit.

This place is the worst. First we tried to place an order online, got all the way to the payment screen and then it just says “this place is closed.” Call them on the phone, they’re open but for some reason won’t take online orders, so we place our order, drive 30 minutes to go pick it up, and they have no record of our order!! No apologies, not even any politeness, they just tell us “the call center must not have pushed the order through.” So we just wasted an hour of our evening for nothing. Seriously the worst customer service ever.