Franico

Rude service on the phone I've gotten food from this place before, but after today I cannot recommend it. The incident occurred between 7 and 8 PM. I placed an order for a personal-size veggie pizza and wanted to ask if they put olives on it. The man on the phone hung up before I could ask. I called back to try and ask again, and he hung up on me. So I ordered from Benito's instead. Later, the man called and asked if I was going to get my order. I told him no and tried to explain why, and once again he hung up on me. I have never experienced this when ordering pizza, or any other food. I strongly recommend that the management address the problem. Unless I can be assured that they have, I will not order from this business again.

The owner is nice but I had a bad experience with rice balls I took them home had to throw them out drenched in oil I went back there today the”Chef came out I said I would like too get some rice balls I told him my last problem he said “fuck You” never ever have I been spoken to anywhere like that! I will never ever go too this pizzeria again

I placed an order for delivery and I must say I could not have had a better experience!!! The food came on time and the delivery guy was amazing! He was very nice and made sure everything was correct. A few days later we went in to get a few slices and he was folding pizza boxes, helping behind the counter, and doing anything and everything needed. This guy does it all. In addition, I could tell that he was very nice to his boss and fellow employees. It was clear the respect his coworkers gave him and the comradery between them. The owner could not have hired a better employee. The service he gave was outstanding. I would highly recommend getting a delivery order from Franicos and make sure to tip!!! He deserves it!!

If I could give zero stars I would. Worst customer service ever!! I called and placed my order the man was very nasty over the phone! and when I got there the guy gave me an attitude did not even acknowledge I said hello, then THREW my pizza across the counter and put his hand out for the money. I have never experienced this kind of disrespect from a restaurant!! And to top it off the pizza is not even good!! Definitely will not be returning!

A single rude employee is the reason I won't go back. Here's why: A family member of mine placed an order over the phone, give credit card info, and I was charged with picking it up after work. We hadn't been to this place in years and wanted to try their food again. Big mistake. I walked in to pick up my order, gave my family name, and the woman at the register (middle aged woman, dark hair, glasses, probably been working there a while from what I could tell) told me I had no order there. I asked her to check again because we had been confirmed our order over the phone and had given credit card information. She didn't bother looking, simply demanded that I had called their *other* location by mistake, and I should go there. I walked out of the building to call my family member who placed the order, and they were able to confirm that the Warwick location, where I was standing, was the place they called. My family member called the location and, quite rightly so, wanted to know what had happened and who took the credit card info if no order was placed (a valid concern.) From what I'm told, more attitude was given over the phone to my family before I even had a chance to walk back inside. I got to hear the tail end of the exchange, and I was not happy with what was said to my family, and then she hung up on them with a slam of the phone! I stood there and repeated, yet again, that I had an order here and to check again. This time, she called another woman from the other room, who was apparently a new hire. This was the person who took our order and ran it through. She explained to the first woman that it was sitting in the cabinet not *six feet from the register* where pick-up orders waited for customers to arrive. My order was right there behind the glass, and was one of only two there. Plainly visible. The older woman tried to scold the new hire, but I insisted that, from what I just heard, she had done everything right to process the order, and that the older woman had been too lazy to check for an order in a place she should *know* those orders wait in. I didn't allow her to abuse this new hire by blaming her for something she clearly could not be bothered to do herself, and I found that to be VERY unprofessional, especially in this pandemic economy where people are struggling to find and keep jobs. Treat your employees with more respect! Don't take advantage of them being new to blame them for your shortcomings when you should know how your own business model operates. Additionally, treat your customers with more respect. We're trying to support you, too, through this pandemic, and if your business sales are already down, turning away more customers is just going to make it worse. But I digress. I thanked the new hire, told her straight up that she had done everything correctly while the older woman tried to make excuses and tried to talk over me the entire time, blaming the new hire while she herself hadn't looked past her own nose to help me, the customer. I walked out with my food, fairly frustrated and determined to avoid Franico's in the future. I guess I should have read the reviews first, because it seems the word "rude" is used very often to describe this place. Oh, and in case you were wondering, the pizza was terrible.

We ordered a large pizza for takeout- “grandma’s special veggie”, which is listed on their menu for $20. My husband picked it up and they charged us $31- for one pizza! When I called the owner was very rude and said it was “special” but all we asked for was the item on the menu (minus mushrooms on one side). He refused to refund us the $10 and told us to bring the pizza back, even though we also waited 25 minutes longer than the time they said. Never again!!!