Subway

Honestly this Subway is a depressing experience. I used to manage 3 (extremely busy) Subway stores in the Akron area while I was in college, so I understand that things can get frustrating but this place has the WORST customer service I've encountered..and they are NO WHERE NEAR as busy as most locations....so there is no excuse for how they act. I live close so I frequent this store regularly...but I have driven to other locations in order to avoid the depressing workers here. I'm writing this review (after many awful experiences) in hopes of the ownership and management to read this to see what is actually going on this store and to understand how your workers are treating YOUR CUSTOMERS. This isn't about one instance in particular...but multiple visits to this location. Also I have had bad experiences with day crew AND the night crew. They sigh and complain to other workers through the whole ordering experience (ABOUT PEOPLES ORDERS, LIKE RIGHT IN FRONT OF THEM)... I actually had a girl roll her eyes at me here when I asked for my chicken to be heated prior to toasting (only because they don't toast it long enough to heat the meat, leaving a cold middle in the chicken, eww). I always receive attitude when I make this request. Being a part of this company for 9 awesome years, I know there are recommended times for each type of sandwich that are from corporate and it's obvious they do not follow any guidelines and just press the same button every time, for every sandwich. They talk about inappropriate "stories" right on the line while we can all hear them (and honestly I get embarrassed for them)... there is a prep area...take the convos there as we don't care to hear about your boy/friend problems/ crazy weekend. I have never once been greeted with a smile here (and if you don't think that makes a difference, go to the one in Cortland and compare your experience). With any order...simple or complicated... I always feel as though I am bothering them just being there... it's not worth to me to go to this location anymore and give my hard earned money. Even though I live maybe 3 minutes down the road, I will forever drive out of my way for a better experience to ANY other location than this one. I don't know where all the negative attitudes stem from (management, a couple crew members that are cancers) but I don't have to have it in my life... I mean all you do is make a freaking sandwich...it's not rocket science.

I took coupons for buy a 6 inch and get a 6 inch free and the people that worked there charged me 12.00 for a 6 inch and it was a meal deal and they charged me for a soda and charged me for the chips separately! And I had 3 coupons for 3 6 inch meal deals and no one that worked could figure out how to use them they were meant to be used they charged me everything separate! ! I'll never go back there ever again!!

Terrible service. I ordered a 12 inch turkey sub. When the server went to cut the bread it was with a dirty sloppy knife. I told her not to cut it with that knife. She did. I complained. Her solution was t9 wipe the stuff off of my sandwich. I told her to make me another one. I will never go there again.

The attitude in this place is off the charts. Ordered a meatball sub and asked for easy on the sauce since it gets sloppy. Was told it’s a meatball sub so that’s not possible. And then when I asked for the sub to be double toasted she told me “if you like it burnt then that’s fine.” This has been a reoccurring issue at this location and it’s a shame because it is so close to my house.