Starbucks

I literally just came from this Starbucks and they said they’re close. Didn’t give me no reason of why they’re closing. Just came up to me and said “we’re closed”. It’s only 6pm and when you look it up it say close at 8pm on Sunday. This isn’t the first time they close super early. I don’t get it do they make their own hours or what. Very annoying.

Literally the worst Starbucks. It’s like target doesn’t bother to train these people at all. On more than one occasion they have not made drinks correctly. Today, my normal Starbucks was closed. I went here. I have four drinks to order. I order the first two- she does not ask if they should be hot or cold. I correct her and say hot when she picks up the wrong cup and starts writing on it. She looks at me annoyed. I then order my other two drinks. She rings it up, asks me if I’m part of target circle, then tells me to put my card in and walks away. I was not given the opportunity to scan my Starbucks app (my method of payment) until I asked to use it and before I could even say “I have rewards” she scans my phone. When I say “I had rewards I wanted to use” she says, oh I’m sorry. And then just looks at me. Um no. I then inform her they are my birthday rewards. They expire. I want to use them. She then tells me she doesn’t know how to refund the money to the app and cannot use the rewards. Finally another worker steps in and tells her she has to refund cash. She asks me if that’s okay. I say fine, thinking they will re-ring the transaction. She refunds me the amount of one drink. It takes me a second to figure it out, then I realize how they did it and say okay, thank you and go to walk away. They just stare at me. Then I realize they have to scan the app again to use the rewards. Was that communicated? No. Only the girl actually making the drinks was polite and professional. This is not the only time I have had horrible customer service here, but it will be the last. Starbucks or target- I don’t care which- but someone needs to do better.