Dunkin'

Honestly it really doesn't surprise me that there are so many bad reviews. I am appalled at the poor attitude of practically everyone works here. They rarely get anything right, they serve stale donuts and less than appetizingly prepared food. Today I ordered 2 donuts--which they only had 2 different flavors available--they were dry and stale and just tossed into the bag upside-down. No tissue--no napkins. The little bit of chocolate was all stuck to the bottom of the bag. And it's Valentine's Day. Such a disappointment. Why do I even go here.

I know everywhere workers are short staffed. But That’s why you work with a team and get the job done. I go to this Dunkin because it’s the closest to my work. However, this Dunkin is a mess. When I get donuts, the majority of the time they’re stale. I get surprised when I get a good batch. I really think they let them sit out for days. I also feel like sometimes they don’t check to make sure the cream/milk is good. Ive gotten coffees and it made me feel sick. Another thing is, don’t say you’re “open to the public” when your customers are literally sitting outside knocking on the windows for you to open the door. I’ve just tried to go in as there were people inside and the doors were locked. The people inside couldn’t even get out. The girls say they open at 7:30. But I’ve been sitting outside since 7:30 and I stay waiting until 7:40 when someone is trying to leave. Can definitely do better.

This is my go-to Dunkin’ because it’s really close to my house. However, I’m willing to drive or walk farther to avoid this place. More often than not, even after repeating my order back to me, they ALWAYS forget something. Last week they forgot a bagel. Yesterday they forgot something. Today I ran over there with a big order for my family and they forgot three different items. Many times the employees don’t communicate properly with each other and will ask for payment twice. Just go to a different Dunkin’ if you don’t want to be ripped off.

This is the absolute worst Dunkin I have ever been to. It is very unfortunate that this location's employees do not know how to talk to customers at all and I have to drive an extra 10 minutes to a different location to be treated respectfully. If customer service were a joke, it would be this place you would go to. Constantly being talked over and interrupted as I'm trying to place my order, asking me questions about my order that I'm about to answer if they were to just listen to what I'm trying to say. This happens almost every time I have visited this location as well as hearing the employees' conversations with each other without turning their microphone off. They'll tell you one moment as they finish their conversation amongst themselves before taking your order. Then they'll keep harboring you for what you want if you can't decide quickly enough. After which, they will almost immediately forget the entirety of your order. And if your order needs to be fixed because of a mistake they made, the attitude and rolling of the eyes is unbelievable as a customer just trying to get what I ordered. Is that too much to ask from the employees to actually do their job which is CUSTOMER SERVICE. The attitude and morale of this store is just sad. Please do something to fix this. This is a pathetic excuse for customer service. Avoid this location at all costs.

Been to this location a few times and more than once they messed up on my order. Last time, pulled around my drive thru at 7:45. Just wanted an iced coffee. Was told they were closed already & when I asked what time they closed (just for future reference) -- girl's response : 7:45pm. Lol. What are the odds.