Panera Bread

Pricey for the portions. Food is fresh but just not what I expect for value; typical big box corporate mentality in pricing for commercial appeal rather than for value. The FlLK folk band Bagged Bilbo was there for a guest appearance, I found the panflutes, washboard, and jawharp a bit distracting while I was trying to eat.

I went to visit this Panera in September of 2017...I just edited this review (for some reason google registered now as todays date) because I realized I can add photos, I originally posted in 10 months ago anyway so that day....I got myself an Ancient Grains Chicken Arugula salad and a turkey sandwich (pick 2). I went to eat in my car because I wasnt feeling like sitting inside. I was so hungry I took a bite out of my sandwich and started to eat my salad. All good at the beginning... I got about a quarter way through the salad then I look down and omg what do I see?! A bug wing!!! I'm thinking a dragonfly. So I started freaking out. I began to try to induce vomiting.... Why? Well I may have ingested a part of a bug...so gross. Then I called my husband, which got me thinking I should ask poison control if the bug is safe. I called they said dragonflies are okay to eat...okay so then I called Panera Head Office they took the matter seriously and told me that they will notify the necessary people. Then I decided to go into the Panera itself to complain since Head Office told me to fill out the complaint form. The lady there was ok at the beginning. She got the form and after filling it out I asked her if I will be getting a refund as this is unacceptable. She said ''we will only refund you for the salad since something was wrong with it, but not the sandwich''. My jaw dropped, I told her that I think a wing in their food should be enough to refund me for the whole meal. She had to message the store manager or someone else to authorize the full refund. MAYBE I AM JUST TOO SENSITIVE, IF YOUR FOOD HAS A BUG IN IT AND A HUGE ONE FOR THAT MANNER WHY WOULDN'T YOU ISSUE A FULL REFUND?! I was shocked by the lack of care I received at the location. Not only did they loose my loyalty but none of my friends ever want to go into that location. I will try to post those photos here for everyone to see. Maybe I will save someone from unintentionally consuming bugs. But, if you are into wings and poor customer service your best bet is this location ;)

Lots of seating, quick service and free parking. Great place to grab a quick meal- Salads, Sandwiches and Flatbreads. They also serve seasonal soups and you have the option of a bread bowl if you'd like. A small assortment of pastries and cookies are available as well. Coffee, tea and soda pop beverages are self serve.