Baskinrobbin

Coming here always replays my childhood memory, especially the mint chocolate chip flavor. Today was my birthday and once again I wanted to taste something that I know very well. Although Baskin-Robbins in Canada seems different from ones in Korea. But still, I love visiting here. I wish there would be more Baskin-Robbins franchise in Canada.

I ordered a banter cake from their website for my son to mark a special occasion. I was very disappointed when picked it up. The decoration was infantile, as if a child had done it and to me it looked so cheap, certainly not a cake worth $59.99 I called the company and complained, they passed the complaint to the manager in North Van. He-James, called, I was super nice and at that point completely downplayed it, he said he'll give an in store credit, he'll send a card. Out of curiosity I asked how much for? He said $10-15 that Cheap!!! I said at least $20 i was shocked. Then he says he'll have to run it by their company, which is nonsense cause a manager can decide to make it up to the customer even for the whole amount that was paid. To this date I haven't received anything. It takes 2 days for mail to get from someone in north Van. It's been over a week. Poor customer service. In addition, the woman that served me was rude. I won't return here, not recommend it.

I have been to this store many times over the years but this visit was awesome. The store was very neat and clean. We were the only ones there at that moment so we had a few minutes to taste things before having to make our final choice. The young lady that was working was very friendly and informative as I asked her a few questions. My girls did build your own sundaes which was super fun and a good price I thought at $3.99 . My husband had a scoop of Rum Raisin...total Old Dad flavour...made me laugh. Me..tried and true Chocolate Mousse Royal...I have been addicted to it for years.

Although the ice cream is good and only because it's provided by corporate, the service provided by the manager was horrible after notifying him that dogs were not allowed in the restaurant, He just ignored me. So I filed a complaint with Vancouver Coastal Health. I was ignored when I first came in so the manager could continue training the new staff member on making a Milkshake. I had to wave at them to get their attention and even then they seemed annoyed. I will drive up the road to the next location.