Subway

Writing as a food courier for Doordash. This location is 24 hours. That's a good thing for most people up late at night, as most places aren't. That's the good thing. The bad? Because it's one of literally 5 places open past midnight they are well understaffed and overworked. When I arrived for my customer's pickup. I had 2 orders needing to get. 1 was done, but the other wasn't. There was approximately 4 customers inside waiting on their order while their tablet is popping out order after order for delivery. 1 employee was working. Needless to say I was late on my first delivery and barely on time to my 2nd. The employee didn't show any customer service skills, but who could blame her for all the work she had to do, and the pressures of several eyes staring at her to expedite their orders?! They ran out of Sprite soda so had to supplement another item in it's place. This isn't the only subway 24 hours, either. There's one on 164th near the taco bell and movie theater. That location also displays similar behavior of being understaffed. Please look at hiring or putting more people at night. It's dangerous to only have 1 employee for many reasons, safety, security, productivity, customer service, sanitation. Corners will be cut to expedite customers putting cleanliness at stake, covid preps at jeopardy, etc. There was also a hostile person seemingly intoxicated standing outside the door as well that sprouted threats and nonsensical sentences. Please understand this isn't ok and customer service needs to be ramped up along with security.

What an absolute joke. June 25 2022. The app said my pick up time was 7:20 pm, I got there at 7:20 and they hadn't even started my order yet and didn't get started until they finished the order for someone who wasn't even wearing a shirt and let them eat in the restaurant WITH NO SHIRT. I didn't get my order until 7:41, 21 minutes late. I WILL NEVER ORDER FROM THIS SUBWAY EVER AGAIN.

Jack was great! Very personable and made a fantastic sandwich. Management should be very happy with his performance! All other takeout restaurants were closed and he was working hard making the customers happy. I don't think he got a chance to get a lot of prep work done, but he made us happy and that's all that counts! The guy deserves a raise and probably a promotion!

Workers are great. Located in a good place. Neighborhood not quite big enough I guess because this place is so undependable. 24 hours sometimes? Online ordering seems to be down way too much. Maybe if business picks up it will be more on point. Disappointing I can't order online and the phone won't pick up...