Eurest - National Grid

This is the old Niagara Mohawk building that is now owned by national grid. It is usually best advised to come in from the rear entrance on Genesee Street since that is where the parking lot is located for visitors who will be driving to the office. Else you can come in from the Erie Blvd entrance if you're not driving. Either way you will still have to check on with security before gaining access to the building.

Saw all the negative reviews and assumed calling would be a nightmare... but it just wasnt. Needed to adjust something with my account and had a couple questions. 2 minutes of automated messages, then hold was about 5 minutes and the lady I spoke to was really helpful and able to answer everything quickly. Pleasantly surprised, aside from the automated messages at the beginning, it was pretty much as good as I could imagine.

National Grid was great for me. The power went out on Thanksgiving Day because a tree limb broke out of a tree during the storm. We called and had the power back on within two hours. Thanks !!! As for the other reviewers giving one star because of rates and delivery..... You don't know what you are talking about. The rates are set and monitored by the state government. It cost money to operate a huge electrical system. The rates seem pretty fair to me. I also don't see the logic in complaining about rates and then complaining about how your power was out for an hour. It must have been horrible to have been without a television for that long.