Sonic Drive-in

Stopped for an ice cream cone. Good size and pricing. The layout though? You can barely fit a normal sized truck in the stalls. The sign shows where mirrors drag across them. Also how is the ordering process not just a touchscreen? Why do I have to hit the red button and wait 3 minutes for someone to answer? Lastly back to the stallls. They’re so small the food runner can’t even get into it to deliver the food so they’re forced to learn over the ordering menu to try to pass you’re food to you. I saw more than one item get mishandled and hit the ground.

It is ridiculously difficult to use the app at this location. There is no wifi and cell service in this area is awful. Couldn’t check in at the stall bc the app wouldn’t allow confirmation. Pushed the button and let the staff know what our order was. Ended up waiting an extra ten minutes before checking to see if our order was being made. It hadn’t been yet bc we hadn’t checked in on the app. Staff finally got the order and brought it out, but due to the app issues it took way longer than it should have to get our order in and served. None of this would have been an issue if they had wifi so the app can actually be used. This was not the staff’s fault, and this made their job more difficult.

I love to stop by here on the weekends on my cheat day, right after picking up groceries for the week. I ordered a #2 just the sandwich, when Liliana asked if I had ordered the Crispy Chicken sandwich, I repeated my order. She offered to fix it but I thought, "**** it, I may as well take it to save some time" I got home and a portion of the chicken breast was raw, and the texture was very firm. I called to have it replaced, went back and Liliana offered my original order. She was very professional and I apologize for not allowing her to fix it. I "****ed around, found out" to save myself a few minutes of my day. Honestly, I love all the food here and I wanted to thank you all for working in customer service. It's rough, the pay isn't enough for what you go through each day. Thank you for providing me a quick meal and providing comfort food in these stressful weeks in our lives. Your work does a lot, and most people underapprectiate your jobs. Stay strong and work together as much as you can. ❤️