Firehouse Subs

I am working a project in the area and have ordered around $400 worth of foot from this location 4 times, and planned to continue ordering. I received a phone call that this location normally rejects orders that do not have gratuity on them, because he can’t Guaranty the driver will be tipped in cash. After explaining it was against company policy for me, he said it was asinine and that the company I worked for was asinine, then hung up on me. All he had to do was ask me to come pick it up instead of them delivering, I would have gladly done so. Now… I will no longer be ordering from this location. I still have two weeks of lunches to provide.

Put an order in on the way home. Show up to get my food. Walk in and two young guys are working. They say nothing to me. No greeting. No hello. Nothing. I stand there while they stare at me. So I speak first. Tell them I put an order in; just here to pick it up. The one guy I spoke to just mumbled..”it will be a couple minutes”. That’s all I got. I waited patiently for my sandwich. I wasn’t aggravated that my food wasn’t ready it was the fact that no one spoke to me when I walked in. They seemed extremely annoyed and weren’t welcoming at all. Poor customer service.

I have used them many times and they are very particular on get the sandwich out to the customer hot when order through the mobile app. While I sometimes have to wait a few minutes past the time I do love that the sandwich is hot as it makes it that much better. The staff is always welcoming and friendly. They take pride in their work and it shows.