Panera Bread

It took over twenty minutes to get two cold brew coffees in a completely dead store during off hours. I ordered a regular and a large, and clarified my order twice. When they came out, there were two regulars and I was told that they didn't come in a large, despite it being on the menu right above us. The employee working the register and taking orders (Carter) was curt, unhelpful, and unhurried. I would not recommend this location and will not be returning.

There is nothing rapid about the rapid pickup process at all. The area they keep the rapid pickup orders in is behind the counter. Every other Panera I frequent has the pickup area available for the customers and delivery drivers to retrieve the orders. And all the employees by you like they don't see you, while the cashier keeps helping the line of people who haven't ordered and paid ahead. I get faster service going through the drive through at Panda Express.

This location seems to be a little bit smaller than other locations and it didnt have the self serve kiosk that the larger store have, but the service here was pleasant and smooth. I ordered an ice coffee and it was served up quickly and efficiently by an employee that was standing by the pick up counter adjacent to the register. At first I was a little bit confused as to where to go after I made my order as there were no signs stating where the pick up counter was but I heard one of the employees call out my name and it shortly became clear after that. This is a nice place to go when in the area.

Ordered a cinnamon roll and a hot chocolate. The young man that helped me was wonderful! However, as I waited for my drink, I was side glanced at quite a few times (by another employee). Further frustrating me, I had a hot chocolate, yet a couple with a large order and a few drinks who was checked out after me was given their order before me (not an online order). Finally when my drink was served the order was called out and the lid was set on the counter next to my drink, not on top...not closed...but next to it. The drink itself was all down the sides of the cup. I carried my drink outside, grabbing a slew of napkins on my way out, lid separate from cup. I set it on my car, then realized I needed to clean it up before trying to drink it or taking it into my car. I set it on the ground, pushed the lid on, wiped it down. Thing of it is, I'm almost sure the guy who made and gave me the hot chocolate was the manager. I'm usually a supporter of panera, so this is definitely incredibly disappointing. Probably won't be back.