Five Guys

Rudest and meanest employees ever encountered, no manager on duty on a Saturday evening. I was picking up 2 orders for a food delivery gig. I believe there were 3 young men and a young girl working. I gave the employees the names of the orders, and they said they were working on them. The oldest of the men immediately went and made the shake for one of the orders; I smiled and thanked him, and waited patiently for the rest of the orders. After about ten minutes, I noticed they were all standing around and didn't seem very busy so I politely asked one of the young men - tall, glasses, long hair in ponytail - if my orders were almost ready. He kept mumbling something quietly, and I just kept saying, "I'm sorry I can't hear you." This seemed to annoy him, as he rolled his eyes and walked away. I told him he was being rude. Then he kept saying, "I don't know what else to do for you." I honestly didn't know what he meant by this because I couldn't hear anything he said before that. Then he said something like, "If you don't want to wait then just leave." I said that I just wanted to know how much longer it was going to take. He still refused to answer. At that point, none of the employees would even acknowledge me. I was not even sure if I was going to get the orders. I went over and waited quietly by the shake that had been sitting there for 10 minutes. A shorter, dark haired young man with thick eyebrows came over and asked me how long the shake had been sitting there. I told him it had been made 10 minutes earlier when I first arrived. He took the shake and dumped it in the trash and proceeded to make another one. I asked him why they were all so angry with me, and why they were being so rude. I said I had worked in the restaurant business for 15 years ago and i would have never had treated patrons that way. He said, "if you worked in the restaurant business before you should understand that we're busy." I never, at any point, complained about my food taking too long. I simply tried to inquire about when it would be ready. Again, he ignored me and walked away. I no longer felt comfortable in the establishment so I walked out. As I walked out, the young men cheered. I had to call my gig support to report the incident. My car happened to be parked right in from of the restaurant, so the employees could see me clearly out the window. As I was talking on the phone, they started to taunt me, wave at me sarcastically, and point and laugh. The shorter, dark haired boy with thick eyebrows held his drink up to me as if to toast me, as he walked to the restroom. These boys had absolutely no supervision, were abusing customers, and behaving like they were in a fraternity house. And worstly, the orders had to be cancelled and 2 paying customers did not receive their meals that evening. I will never patronise or deliver for a five guys ever again.

Five guys if generally a five star place for me. Great burgers, great hot dogs.. Amazing fries. Stopped here for lunch and after we ordered, I heard the cashier repeat what we needed to the guys in the back wrong.. Specifically the amount of patties..I tried explaining that to her.. She told me to check the receipt..I told her she rang it right, just shouted it out to the guys at the grill wrong and told her what she yelled and she just looked at me like a deer looking at head lights.. Ended up waiting 15 minutes longer than usual while hearing five orders after us get their stuff so it was obvious her mistake delayed our order. Other than the delay, great place.