Burger King

Went inside to place my order because I wanted to take my time looking at the menu. The inside was clean, the bathroom was clean, but if it’s not busy, and they don’t stock things, I can understand why it’s clean. This has to be the WORST BK I’ve been to, as far as service goes. Not one employee seemed like they knew what was going on, and it wasn’t even busy! No leadership, and the one I’m assuming was the manager seemed just as lost as everyone else. No personalities from the employees, and they were severely lacking in interaction skills. Honestly, if I didn’t know any better, they all seemed like they were on something (and not weed). I spent 17 minutes waiting on my order, and my fries were cold. There were no condiments/supplies/napkins/etc available for the customers to get, without waiting forever for an employee to acknowledge you so they could get it from behind the counter. The soda machine was “out of order”, I also had to wait for an employee to take my drink to refill it, which took probably 3 minutes or more. They were NOT busy, at all. It was myself, and one other gentlemen, and one car at drive thru. My assumption is, just by looking around, they don’t want customers to feel comfortable there, they want them to eat in their cars/or use the drive thru. There was even a printed paper that stated “customers may only be on the premises for 30 minutes after receiving their purchase”. Seriously?!

I usually have good things to say about the stephenville location but man... Tonight we ordered two whoppers and 2- 8 piece nuggets. The nuggets were soooo old and dry they were like dog biscuits. The whoppers we're supposed to have no sauce one did one didn't??? Why not just make a new bun instead of ruining the order???? Cmon people

This Burger King was the best around. The wait in the Drive Thru might have been a little longer than expected. But, the food was fresh and hot and the staff was friendly. Then I forgot to get my Ranch dressing so I went into the store to ask for some. The front counter staff member was very kind and helpful. I was impressed at how clean the inside dining room was so a week later I went inside to eat. The front counter guy was hilarious and he made the entire experience even better. You can tell that the staff all get along and work well together. It was a great experience both times!

Burger King staff, management and employees, are the worst in Stephenville Tx. They are always running around like they are lost. Not friendly. Definitely not professional. I have worked fast food places when I was younger so I know it’s a tough business; however, it does not justify their lack of customer service skills. At least acknowledge when someone walks in or makes it to the register stand. I did not even make it to the register to order. They never waited on me and a couple of others waiting. Horrible customer service!!