Starbucks

This Starbucks is horrible. The drinks for the most part turn out fine. But be prepared to wait 30-40 minutes for an ice coffee. It’s absolutely ridiculous. I realize this is a busy location, but with 7 people working, there is no reason for the wait time. Employees are singing and chatting instead of doing their job. As someone who has worked in food, ticket times should not be exceeding 10 minutes. Management needs to figure out their efficiency, especially paying $6+ for a coffee.

Had two beverages served to us that smelled like rotten milk. Asked for a re-make. Still smelled like rotten milk. When I brought them back (again) one of the employees gave me the funkiest attitude, told me to throw them away outside and before I could do so snatched it out of my hand. I said "no need for the attitude". Claiming she “didn’t have one”, she comes back in and slams a chair against a table. The two gals re-making the drinks were sweet and understanding. The “I don’t have an attitude” girl was as rotten as that milk was. 10/10 not stoked.

Usually, I never leave reviews for places and am an avid starbucks addict. However, my experience with this starbucks location is always 100% trash. today i placed an order through ubereats(driver was amazing, so no complaints on their end) but my order was horrendous. i ordered an iced coffee and it had not been sealed correctly so coffee was leaking out of the bag, and the grande cup with missing about 1/3 of the liquid, as well as it having ZERO sugar when i asked for 4 pumps online. the second item in my order was a frappe that i added 1 espresso shot, almond milk, and no whip to since i have a severe lactose intolerance….it came in a venti cup when i ordered a grande(happy accident?), with no espresso, and there was whip cream on it. unfortunately for me, it’s safe to say there was definitely milk in that drink. if you want quality starbucks with the most friendly and attentive employees, go across the street to the starbucks in target.

Warning: don’t come here 30 minutes before a closing. Check your cup and give it a taste to see if it taste good and if there’s stuff smudged on the sides. I ordered a caramel macchiato, and what I got was watered down bitter milk, and caramel syrup smeared on the side of my cup, which got all over my steering wheel and cup holder because I couldn’t clean up until I got home. (I tried licking it, it wasn’t enough 🥲) I’m pretty upset… I’m not going to drink this. Not worth my five dollars at all. Five whole bucks for bitter milk water? No thanks. By the way… This was a normal iced caramel macchiato with no additions or subtractions, just the plain one they’re supposed to make in the same way!

This is the only free standing Starbucks in the area, so it gets an insane amount of traffic in the morning. Covid only makes this worse, of course. People wait here upwards of twenty minutes, but this is due to the influx of customers. The staff works diligently, though it ends up seeming like controlled chaos. Staff seems to get flustered if pressed, though with the constant questions, it's understandable.