Dosa Hut

I gave 2 stars as both my hubby and I enjoyed the starter of tandoori platter. This was very nice. We were given free onion bhajis, apart from being slightly overdone on outside, these were also tasty. However, we waited hour and a half for delivery, when they said it would be an hour. I had chicken pasanda...so disappointed...no flavour, very bland, nothing like a pasanda should be. My naan was overcooked and very crispy and dry (I had peshwari, see photo). Couldn't even eat it. My hubby had the chicken sindhi chilli. He had it Indian hot...was not hot at all, and it had this strong herby after-taste, unsure of which herb but it made the curry inedible. We may try this restaurant again as our friend raved about this place...but it will be a while I think.

Person taking our phone on her got the order wrong and included a dish we did not want. When we got home and saw we had the extra dish and have been charge for it I called out to ask for a refund. I was told no because I had been given the food. When I explained that I have not ordered this dish and did not want it I was told again that I had it so therefore I had to pay for it. This just went around and around in circles. You cannot charge people for food they did not ask for or want and then refuse to acknowledge any wrong doing. We will never go back here and I would advise others not to order from these people.

Good customer service, great quality of food, taste delicious, well presented, fairly big portions for our weight ratio, very busy restaurant with many takeaway orders but even so, the dine in delivery time was within reason. The phone was ringing off the hook and we know why! Once you’ve eaten food from here, you are likely to enjoy another experience one way or another. Surprisingly impressed. We’ll be back. 😋

I have ordered food from this place many times, the food is fantastic and generally consistent, so you know what to expect. The reason I’m writing this is to do with time management. Almost every time I call them and place an order it’s generally 20-25 minute wait, 8 out of 10 times however the order is either incorrect, or they only start making the food when I arrive to pick up the takeaway. We generally are ok with this as it’s usually a 20 minute delay on average over the timeframes they advise when you place the order, as we love the food we accept this. However, last night (15th July) I called and ordered a takeaway at 6:03pm, as usual I advised 20-25 minutes. When I arrived to collect they had no idea of my order. The name was written incorrectly, instead of vindaloo they had it as aloo? Anyway we were told ‘sorry we mixed it up, we will prioritise your order’. I said all good will go into the IGA as we needed a few things. Time is now 7pm, still no food, there were another 3 people waiting and their orders were either wrong, or not started. I asked if my order was actually being made and they said yes it will be 5 minutes. The time is now 7:25pm and people who arrived 45 minutes after my order was meant to be ready, were getting their orders and leaving. I asked where is my order. I was told for the THIRD time ‘sorry we made a mistake, it won’t be long’ I asked them what dishes they are making (I ordered vindaloo and Punjabi curries) and they were making different dishes to what I ordered, They must have given my order to someone else by mistake, they said they will go and make my order. I said forget it. It’s been almost 1.5 hours since I placed the order and still no sign of it and now you want another 20 minutes to go and make it? I walked off extremely frustrated. The food is great, I cannot fault it, but they seem to employ young kids and they can struggle with workload it would appear. I suggest this place either spends time training their young staff. Or employ older people who have more experience, likely comes down to cheap wages and it’s to their detriment if this is the case. I always recommend this place to anyone who wants a good curry. I will never go back after this experience, and will advise people the same. We will try another establishment from now on. The last experience is the straw that broke the camels back, how hard is it to write down 2 curries, rice and samosas? Well it would seem impossible… Anyone reading this, here is my advice. Order at the place, not over the phone, accept a 20 minute wait as it will be far quicker and more accurate than trusting the phone order, for some reason they just cannot get it right first time. Lovely food, unacceptable wait times and very disorganised, they need to invest in staff training to treat this issue of consistently stuffing up telephone orders.

Ordered our food over the phone, girl on the phone was pleasant but very young and inexperienced so order took along time to place, and had to be repeated/corrected several times. Was told it would be 30 mins, went to pick it up after 30 mins had passed, and the order hadn't even been sent to the kitchen yet. Ended up having to cancel the order and go elsewhere Three times in a row something similar has happened now, so wont be going back, which is a shame as we generally enjoyed the food when we eventually got it, just not worth the hassle and long waits

I called to find out how long it'll take to order a dish which they said would take about 25min. I was told "if you want a dish in less than 25min to go to Mc Donalds" I found a really nice Indian place where they served me in less than 15min. Terrible phone manners. Please teach your staff how to talk to customers.