Sonic Drive-in

Completely botched our order. No cream/sugars brought with order, as requested. When properly tipped and requested they bring the missing cream/sugar, the waitress gave facial expressions making it out as if it was an inconvenience. The root beer float was not made properly (requested blended), then the waitress argued that it was blended (even though the ice cream was clearly sitting on top). Tater tots were spilled in the bottom of the bag. One of the two burritos had a long hair in it. The second burrito wasn’t made correctly, missing parts that had been specifically requested. When we asked the manager to bring the missing parts of the burrito out so we could talk with him, after five minutes of waiting, he came out and made it out as if it was an inconvenience to help us and stated he’s got “seven others” - whatever that means. He did not take the messed up food. We bagged the messed up food and set it out on the metal ordering station, at which the car-hop couldn’t help but repeatedly freak out as we pulled away. The replacement for the hairy burrito was disgusting - couldn’t eat it. It was one of the most poorly made burritos I’ve ever eaten at a Sonic location. We left and won’t be back. Management is terrible. Service is terrible. This is a real review from reasonable people. Based on our experience, we’re taking our time and money somewhere else.

I have to say that I am disappointed tonight. The sun isn't even set in Springfield, and Sonic is already closed. It is only 8:15. Springfield is busy tonight, they are missing out on a whole lot of sales. I work in retail, and I understand being short staffed if that is the case. But this Sonic has been closing early consistently. I remember when Sonic would stay open until 11 o'clock. I'm not sure what happened.

I love their diet cherry limeades and frequently order through the app. I’m always encouraged to order online through the app but this location has turned that off making it impossible to order through the app. Not sure why but guess I’ll be going to the greenbrier location since they don’t turn off the ability to order through the app and I never have trouble there.