Kfc

I went to this KFC tonight as I had placed an online order for pickup. Only to get to the restaurant the lobby was closed, went to the drive thru was asked to come to the window so I waited on line only to get to the window and be told they don’t have any chicken left to fulfill my order and that they closed at 8pm. I placed my order at 750 with the understanding they closed at 9 as that’s what the website and all of the signs on their doors say. They refused to refund my money at the window and had ZERO solution other than that I needed to call corporate which is absolutely ridiculous that no one in that building could help correct a situation that was completely their fault due to them not updating their hours on their site and even on the doors to their building. This wasn’t a staffing issue this was a they’ve decided to not stay open until 9pm anymore issue and they haven’t let the corporate offices know that this is what they’re doing. Even better was that the manager who was there wouldn’t come speak to us and kept making the poor kids who were working come try and explain everything. I was nice as I know the world is short staffed but as a retail manager myself I’m completely disappointed in how the manager handled the situation as they didn’t handle it at all and left it up to the poor kids to which is unacceptable.

Customer Service is horrible. Cashiers are rude. While placing my order, cashier just stopped talking for about 5 minutes and came back and started talking like he had never left. Told me it would take 40 minutes to drop crispy chicken (i have worked at KFC and it absolutely does NOT take that long. After completing my order, his response was, "Is that it?" In a rude tone. I asked if he had everything and he said yes but NEVER repeated my order back. Came to the window and still didn't recall my order but took my payment. Another person brought the order and actually called my order off but didnt give me my drinks. I sat there for a few minutes and they never came back. It was only 1 car behind me. They never seem to be fully staffed. My daughter said everytime she goes there, it is a problem. Major disappointment. Food was decent.

I called in an order for a 4 piece crispy wing dinner and an 8 piece original dinner dinner I was told they only had 3 we had 3 crispy wings And they and they could substitute original wing and I said no I needed 4 crispy wings she said they would cook it it would be ready in 40 minutes I get over there They were just cooking the chicken 2 employees were outside on a smoke break the manager was in the office not given one care as to what was going on going on 1 employee was trying to take care of the window and the counter are absolutely by Himself, Then when I get my order they they only had the 3 crispy wings ready so I took that that and then when I got the original they didn't have any original breasts so without even saying a word they gave me crispy Absolutely the worst customer service I have seen no wonder you hardly ever see customers at that store I cannot even believe that I can afford to pay the rent