Dunkin'

"American Runs Out Of Dunkin'" This location has a few great people working here. Unfortunately, their hands are tied with insanely poor support from Corporate or ownership, neither of which remotely understand the restaurant business. Many times, they're out of certain items, and often short-staffed. I can't stress enough how the corp side of this business neglects their own restaurants, food, and staff. Again, this is the result of owners who know nothing about how to build a long-term success. They only know how to buy them and run them lean. I still give it up for the people who manage shifts. They're trying hard, but they're robbed at every avenue of being great by its owners. I'm not kidding! I can see that without even having them tell me that. It's PAINFULLY obvious.

People please, please stay away from this location!! I was in the line for 40 minutes and still got my order wrong. This was my ICED caramel macchiato (no ice and it tasted horrible). There was 6 people working at this time and they all were just walking on circles scratching their heads literally and making this food. Nasty!! Will never come back again, ever!!

Any gas station or McDonalds in the area will have better coffee and better service. This Dunkin location is the worst I’ve ever come across. Don’t waste your time or money. Sitting in the drive through trying to place my order, they told me it’d be at least 30 min before they could take my order. And they said that through the speaker. I just drove off but it still took me 30 min to leave because of the terrible parking lot design. 1 Star rating is too high for this train wreck

This Dunkin’ Donuts is absolutely horrendous. Every single time I have tried to go there in the past two years they screw up the order which is very plain and simple. There is a block on there that is just so rude and nasty you can’t even get the words out while she’s taking your order because she’s cutting you off. Half the time the machines don’t work the other half of the time they don’t open on time. It’s absolutely ridiculous they have absolutely no idea how to manage a staff or even have customer service skills. And this is the only place that I have encountered this level of disrespect towards their customers on a repeated basis

My mother made an order through the Dunkin' app for breakfast sandwiches, coffee, and donuts during normal business hours. Upon arrival the drive-thru line was wrapped through their parking lot and out onto the street around the corner, there was no way to enter the parking lot due to congestion. She parked next door in Burger King's parking lot and then walked across the street with my toddler in tow in order to enter the restaurant. All of the doors were locked. The employees avoided her gaze and would not make eye contact. There were no signs on the door or explanation for this abysmal service. My mother had to walk away completely empty handed, unable to speak to an employee or ask for a refund due to the massive drive-thru line and the fact that she had an upset, hungry toddler with her. The service here is consistently terrible, and we're just going to stop trying at this point.