Dunkin' Donuts

I've been to maybe five or six different dunkin' donuts mostly the ones in my area where I live. This one that I visit is closer to my work so I've come here a couple times. Each time I've come here it's been not the greatest experience. Super long waits. Average customer service. Coffee is just okay. My biggest complaint that I have is... THE BACON SNACK STRIPS ARE SERVED COLD!! Nobody likes cold bacon. And this has happened twice now. One time a lady went to go put my bag of food in the drive-thru window and the wind came and blew it out onto the floor outside. And she replied with "well it fell upright... I think it should be ok" needless to say I don't like visiting this Dunkin donuts and I don't think I will from here on out. Also the bacon strips are very over seasoned. I tried to take some pictures to show you how not satisfying it looks.

They did not understand what I asked for, but instead of asking clarification they gave me whatever they thought I needed! I told them, that it was not what I ordered, but since I paid for it, I'll keep it...instead they called the manager! In my opinion, there was no need for the manager since I was still paying for it! I explained to him that I was staying with order, but it was not what I ordered and he said they didn't sell what I ordered! And I said that if you didn't carry it anymore, then she could have told me that! He proceed to say, they never did and I said that I ordered it from them not long ago! At that point, I said nevermind....in the meantime, they owed me a drink and no one appear to want to get it! So I asked for it a third time and then manager gives it to me like "it was just there!

It's a little before 10pm just left DD in front of Target got a large black coffee and a cappuccino mocha blast. The blast was not like I had it last time awful no ice tasted like straight creamer! And we asked when were the donuts made, early this morning was the answer we got wow! Should have went to Starbucks and next time we will at least they are consistent. Sorry you guys have went down over the years.

My letter to franchisee owner: “My wife and I came in to purchase some ice cream. The young lady working up front was busy doing something, but it took us a little time to consider our selections. Once we decided, we waited patiently for her to acknowledge us. I could see that she was still busy, but she immediately acknowledged another woman that came in and started processing her order. We then proceeded to get our order from the drive-thru. Terrible customer service. I don’t know if she needs more training or she fooled you during the hiring process. Hopefully she is a new employee that is getting acclimated to the retail environment in this current climate. “