Carvel

Went on a saturday eveneing in April. Every ice cream shop had huge lines. This one had NOBODY!!! I thought that was peculiar. I found out why when we got to the door. A big sign saying a mask is required to be worn to enter. Will not support any business that succombs to the liberal hype. Plenty of other establishments where we can enjoy a cone.

This store has really gone down hill. The folks working there dont seem to know what is going on. I wanted to order a cone dipped in chocolate. They usually have them premade in the freezer, but no more. So, I asked if they could make me one but instead of dippping the chocolate they tried to ladle it on top of the cone. It was a really mess and dripping all over the place. They really didnt seem to care at all. sorry. Will look for another Carvel location.

Awful. Went with my husband, ordered a large, this was my end result. Initially I was given my “large” in a broken waffle cone that wasn’t even 1/2 filled. Asked for a cup because cone was broken. The girl handed me a size M cup to which the ice cream I originally ordered did not even fill. I requested for the girl to please make me a new ice cream and her response “what it’s not enough ice cream for you?”. Now, I understand what a serving size is and at no time did I ask this server for her opinion on what one was. Another girl then walked up and said she would make it. She put ice cream in the cup instead this time which did not even reach the height of the edge of the cup. When my husband and I tried explaining the actual size of the large compared to the size I was given, girl 2’s response: “if I put more you wouldn’t have room for toppings”, something I didn’t order in the first place. Finally the photo below was what the girl gave me, only after saying “fine I’ll put it under the spout again, tell me when I put enough.” I honestly can’t believe this place is in business. They by the way still charged us over 12 dollars for two ice creams which weren’t even correct. Quality control and customer service at this place is seriously a necessary intervention.

Had a wonderful experience with a birthday cake order for my son. Not only they did an amazing job with the custom picture (Minecraft), but also put up with my indecisiveness ☺️ Of course, ice cream is delicious also. Not sure why people call it dirty. Have been going to this location for years and haven't noticed anything out of the ordinary (sprinkles all over the place are expected at the end of a long and busy day).

This location is extremely filthy. I have never walked into an establishment that was so dirty serving ice cream or even food. Some of the ice cream was freezer burnt, it appears that there is mold and mildew around the sides of the freezer. The counters were a mess, there was garbage visible on the floor and overflowing in the back of the register. This Carvel needs to be evaluated ASAP. I will never go there again for this reason. My child said the ice cream was good however, it does not seem to be clean at all which is disgusting.

I had an amazing experience here at this Carvel!! My server was Kesron or Kasron he was very tall, he was very quick and efficient with my order and made myself and my kids day brighter. I would definitely come back just for his service. I also noticed he was training another staff member and he was patient and showed her the correct way to do everything I was very impressed with my service.