Subway

PRETENTIOUS THIEVES. Staff was remorseful and pleasant. Decision-making by their supervisor is appalling. I was providing lunch for a non-profit residential healthcare facility residents and the Birthday 'boy' chose Subway. We ordered 9 sandwiches online for pickup. When picking the lunch up, one of the bags was wrong giving us 3 wrong sandwiches. I returned over an hour later with the wrong sandwiches (having to arrange lunch for those we do have and other work responsibilities). Upon returning to Subway, the correct sandwiches were still sitting on the back counter (no refrigeration nor heat, but didn't register that because I needed to get back to the residents). The Subway on-site staff apologized. I asked for the sandwiches and a refund, the staff calls her supervisor and the response was a free 12". I accepted and took the additional sandwich, then hurried went back to work. Needless to predict, the 3 old sandwiches were funky smelling and the bread had begun to stale. I couldn't leave them again and had to find another solution. Whoever was on the other end of the staff's phone is the 'pretentious thief' I labeled at the beginning. The "free" sub can't cost more than $1.50 (before labor), yet we lost 3 lunches and had to pay out more on 3 additional lunches, gas, and staff ourselves. Treating people with insulting cover-ups as cheap corporate bullies. Never again. Update: (the next day)... The/A regional manager swiftly and professionally did his best to rectify the transaction described above after completing the survey request via online receipt. Thank you to the good persons who listened (read) and acted immediately with kindness.

Subway San Marcos, CA I went in today, July 13th, to get 2 Sub Sandwiches. I was very disappointed in the Service, that I did not receive, that I left, without ordering. I thought the girl was very Rude and certainly not trying to help me. I was trying to tell her about a Advertisement on TV, about 2 Sub sandwiches and she wouldn’t listen. We don’t have it! That’s what she kept saying and I thought she was Rude. I know, they don’t offer what’s on TV, it’s usually a App on your phone and I’m not sure how to get it on my phone! I have to say, they are usually not helpful, this wasn’t the first time and it wasn’t like the Store was busy either! I hate going in that store, but I really wanted a Sub Sandwich! She reminds me of someone who is really unhappy with their Jobs. This wasn’t the first time either. I ended up leaving and went across the Street to Del Taco. I was really looking forward to my sandwich and was also ordering for someone else, to bring home, but I left, without ordering. I was walking and it was very Hot today! Unfortunately, this wasn’t the first time, this has happen at this store. It wasn’t like I said anything, maybe she was having a bad day! I feel, its like someone who’s unhappy with their Job. I left and went somewhere else! I feel, the Supervisor or whoever was in charge, needs to be careful how they are with Customers. All I did, I was trying to ask a question! D K San Marcos, CA