El Maguey Mexican Restaurant

This past Saturday 5/14 late afternoon entering the restaurant with a baseball team waiting to be seated. I tried to put our name in several times to be put on a list if they were taking names. The manager/maybe owner took his hands to wave me on (like dismissing me or language barrier) several times, ugh. A waitress that I witnessed several times try to take care of every table on her own, noticed us and apologized then seated us. 20min later finally the same waitress noticed we haven't been waited on yet. During this time waiting I noticed again the owner or manager yelling at this waitress that she needed to pay for several people's drinks/food from people leaving while waiting on their food. People were tired of waiting on service and food so bailed. This is not the waitress's fault. Yes, it crossed our minds to leave too but I was worried for this waitress. All restaurants have a bad day and the way the world is right now being short-staffed is everywhere. We need to have more patience but last year we had perfect food and service in the outside seating on the roof. With a whole baseball team coming into the restaurant I believe they panicked. Everything was concentrated on that. Then I noticed this baseball team haven't received their drinks nor food 40min in. I know the food is good here and came a long way away to eat here. Our food was cold when we received it but didn't complain to our waitress or the food runner we saw starting to help. Our Biggest complaint here is to keep your great staff that you have on hand and don't yell at them or tell them they have to pay for food/drinks when customers decided to leave from waiting too long. Microwave worked great to heat it back up at home. After reading the other reviews it is not the owner that was rude to us maybe management staff. Who knows! I appreciate reading the owner replying to most of the reviews that Raquel gives generic replys with no true resolution to the customer's problem. We paid way too much for quality of food and no waiter/waitress needs to be treated like that. Maybe when things are going so bad. It wouldn't hurt to shut the doors and call it A-day to regroup.

Have wanted to try this restaurant but haven't had the time. Usually a quick trip to H&R Bakery then back to Seymour. BUT this time we made time. We'll make time again. El Maguey is a quaint enjoyable restaurant. Service was great. No complaints on food, plenty of it... and the drinking "glasses" were brilliant... A big thumbs up

We love El Maguey mostly because the best server in Washington Co is there- Ethan. ❤️ He always gives amazing service. He remembers our regular orders and is always extremely polite. We appreciate him. The food is always good and we love when it’s warm out and we can eat on the terrace. If you go- ask for Ethan. He’s the absolute best.

Party of 4. 1 got tough fatty steak. 2 got chicken street tacos. Chicken was in large chunks, not shredded enough to actually bite and was very dry.3. ordered a meal that was supposed to have tortillas which was not served. Probably not eat there again...When paying they pass a hand held thingie to each person paying for a ticket to sign. Not sanitized before passing to next person. I did not feel this was sanitary.

Was there today after an hr wait we was told they hadn’t started to even cook our food because they didn’t have any management their I asked to speak with the manager when I was told by one employee that there wasn’t any there today then I was followed outside by remoan who tried to pick a fight with me then started kicking the bench and cussing loudly in front of my 3 and 5 yr old grand kids I’ve looked at the othier reviews and seems to be a lot of 1stars and the owner keeps trying to use Covid-19 as an excuse for lack of leadership and lack or knowing how to run a business I for one will never give them another $ dollar of my money Until they let remoan go he’s a lot of the problems they seem to have

I have been to this place many times beginning in October 2019 and during the summer of 2020. My friends and I visit here on Tuesdays typically and we LOVE the rooftop dining terrace here at El Maguey Mexican Restaurant in Salem Indiana. Sometimes I space out on cloud nine at sunset and dusk because the atmosphere is so enjoyable. The owner is so passionate about creating a relaxing atmosphere and pleasant hospitality experience for her customers. The decor and design of this restaurant are an ongoing evolution but it keeps getting better because the passion the owner has to communicate to her customers that she cares about their experience as they visit her restaurant. If you visit this place as often as I do, you'll notice that even the building itself has a soothing personality that it radiates. It gets so cozy there on the rooftop dining terrace and I love it at sunset and especially at dusk.