Wendy's

Horrible service (Aaron and Michelle) and even worse food. They forgot to give me my hot honey chicken sandwich and the food I did receive was cold. The burgers are over cooked yet feel like they just came out of the fridge. I tried to call in for assistance but the phone has the “not in service” dial tone. This is my third and final attempt at this location.

This was my second visit at this Wendy's and it was absolutely awesome. The restaurant is clean, the staff is on top of things and, most importantly, the food is amazing. Things usually start at the top and it is no surprise that the manager at this Wendy's is on it! It tickled me that out of all the hundreds of people she waits on in a week, when I arrived for lunch she remembered me by name and made me feel so welcome. I heartily recommend this Wendy's! 👌

Waited 10 minutes to get to the drive up window (there was only one car in front of me) and the person in front of me turned their car off probably from waiting so long. Then I get to the window for 3 items and have to pull forward and wait another 10 minutes. Also, no one came to the window and let me know anything and left me there for 5 minutes before telling me to pull up and continue to wait. Dissatisfied with the customer service I received. When I worked fast food, we were told to open the window and acknowledge the customer’s existence. Edit: still waiting but good news they served the 3 cars behind me even tho i just ordered chicken nuggets.

I used to go here regularly, but I won’t be back. I’ve tried to go a couple of times recently but the wait times are so long (longest I waited was 15 minutes with 0 movement in line before leaving). The line is often blocking Lancaster, and it’s not because they are busy, it’s because they are unjustifiably slow. This is “fast food.” Until this place can do better, just go somewhere else. No burger is worth waiting an hour for.

Jan. 21, 6:45pm - Hard to believe that a Drive thru could be so poorly managed. We spent almost an hour in the line before getting to the front, They said that they were training new staff, but that should not come at the cost of 15+ minutes per car wait times. They had at least 4 people in there, at least one of them could have been actually making our food.