Whataburger

I’m really at a loss for words with this experience. Simple order, #1 Whataburger w/ mayo, and onion rings. Simple simple simple and not only did y’all apparently lose my order and keep me in the drive through lane while I watch everyone drive by, you finally get this “simple order” out to me. Except….. with fries! Not the onion rings I paid for. Now when I hand the food back through the window and wait more, I finally examine my burger. Mayo not mustard was my order. Y’all could have made 10 new burgers in the amount of time you made me wait for this! Absolutely horrible!

Whataburger TX restaurants make the best crispy fries. I always order them. They weren't busy here in Ruston, LA so I figured my order would be right. Nope. The Southern Bacon Double was great as usual. I ordered crispy 🍟. I got floppy 🍟.😛 I pointed this out to the associate who served us and she went back to correct the order immediately. This happened to be the same person who took my order. Maybe she remembers me asking for crispy 🍟 a few minutes before but it wasn't on my receipt. She brought a new order of 🍟 to us quickly but they weren't that crispy either. I could tell by the light yellow color as soon as I opened the bag. We ate them anyway. They were way better than the first order. I just dropped the issue. Maybe W in Louisiana has never seen crispy 🍟 and don't know how to make them. Oh Well 😰

Food was good, service was okay, when food was brought to the table, wife asked if they would bring some ketchup cause none was out, the lady said okay, and never returned to the table. Had to go ask for ketchup like 15 minutes later. As we where leaving, went to refill the drinks and an employee was bringing out the sweet tea. Dropped it spilled it all in my shoes and up the back of my shirt. Very sticky 5hr drive home!

This was our first time at a Whataburger. We are on a long drive and needed a quick stop. The staff was amazing and friendly — greeting everyone and asking how the day was going. Even the manager engaged with us and every single person in the restaurant. If I were looking for work, I’d want to work here — all the employees seemed to be happy and working well together. The food was delicious — I enjoyed a jalapeño cheeseburger and my husband was very impressed with his cheeseburger. My husband also really enjoyed the fries and that says something — he can be very picky about his fries will complain when they aren’t served hot (they were very hot) or aren’t tasty (he loved them). We will definitely eat at another Whataburger!

Drove up with ZERO other cars in the drive thru. Took them 2 minutes to acknowledge me at the intercom, then 10 minutes waiting at the window just to be told to pull up so they could take people behind me payment. Zero apology for the wait. Zero customer service. Then the burger wasn't even hot, like it sat on the counter for a few minutes before getting to me. Just a frustrating experience all around. Won't get my business anymore when in the area.

This Whataburger location is a disgrace and a blemish on the Whataburger brand. I have had an amazing experience in the past at Whataburger's. I've been to multiple Whataburger's in the City of Shreveport probably 80 times, and have always been impressed by the service, quality, and the accuracy of the orders. I have been to this location in Ruston 5 times and 4 of those times have been terrible experiences and I'm not going back. First off they almost always get the order wrong, are very annoyed when asked to correct it and multiple times after assuming they corrected it, I would realize after leaving that it was still completely wrong, although the receipt shows the order was taken correctly. Twice I ordered a drink and after paying only then did they choose to inform me that the drink was currently unavailable... The staff can sometimes be rude and dismissive. It could be a problem with the management. I once observed the manger and a bunch of staff laughing and playing on their phones when people were waiting in line inside with no one taking their orders. Another similar time the manager and some employees were just hanging out in the dinning room (maybe on break?) and no one was manning the register and there didn't seem to be anyone in the kitchen. On my last visit not just was my order wrong, a nice old man's order was wrong and they kept messing up when he tried to get it fixed and he eventually gave up and left. So ya I will not be visiting this location anymore, and I wouldn't advise others too either.