Kfc

I went through the drive thru just a little bit ago and there was a car that had pulled ahead and I assumed they were waiting for something. All seemed fine and I received what I thought was my order and everything going well until I got home. I paid for chicken strip dinner, $25.75, and got a pot pie. I called to talk to them and the young man on the phone was wanting me to come back but I told him I lived quite a ways out of town and wasn’t coming back to town. Apparently they can only fix it if you can come back right then. I asked him what a pot pie cost and he said about 5 bucks and I replied, “that was my issue, I paid 25 dollars for a 5 dollar pie”. He was quite curt and made it appear that it was my fault for not coming back. I told him I would be in town tomorrow and come talk to the manager. He hung up. I ate the pot pie and no complaints about the food, just the service. It’s not rocket science, they can either compensate me with something of equal value, money or food, minus the pot pie. We shall see if this 3 star rating goes to a zero or a 5 tomorrow.

I stopped eating here because every single time I’ve gone here they’ve messed up my order. Well I decided to try it on my way to work tonight and again they messed up my whole order. I don’t mean to be difficult because I’ve worked in customer service but it’s really not that hard to put gravy on mashed potatoes… little things like that. This will probably be the absolute last time I eat here. I gave it another chance and they still couldn’t get what I ordered right.

Couldn't eat inside. Ashley had one of the best voices over the outsider speaker. Very, very nice and accommodating. Very professional and exceptionally customer oriented. Not that KFC is a bad place to work but I retired from a food service company and I would have hired her away from them. She would be great in sales!!!

I threw just about every change at the worker as my family changes its mind as we order. The worker was very patient and got everything on the order right. They were very quick, and we were on our way with delicious food. The box deal was perfect for the kids to keep all the food not as a mess in the vehicle. The sandwich I had was also amazing. Overall awesome experience and food.