Panera Bread

Worst Panera I’ve ever been to, consistently and on more than one occasion. Apparently “To Go” order means “Throw random stuff in the bag because we won’t have to correct the order”. I just ordered a corn chowder bread bowl and a tomato soup and grilled cheese. I got a grilled cheese, 2 cups of broccoli cheddar soup, and no bread bowl. I’m bewildered at the poor service. No effort was made to ask me if I was okay with replacements, assuming they ran out of ingredients. The total value of what I received is far less than what I paid for. I called the store at 8:02, which is when I got home, to speak to a manager, and the phone rang for 3 minutes and then stopped ringing. I have my qualms with their hours being altered, but I understand that with labor issues right now, it is what it is. However, I know that there are employees there at 8:02, as I’ve been turned away multiple times around that time. The receipt says “Order checked by [nobody]. Accuracy matters. If your order is not right, please let a manager know.” Please prove that accuracy matters, and also pick up your phone.

My Experience at Panera Bread 🍞 was a little bit different this time around with the fact that there were a lot more people than normal dinning out which is a good thing, other than that, the Service was Excellent 💯👍 once I figured out how to navigate the kiosk ordering screen, the staff was very friendly and helpful and the manager was on top of things 💯! And The Sandwich 🥪 Rocked 💯😊

Disappointed in the store conditions at 2733 Paper Mill Rd, Reading, PA 19610. The store needs a lot of attention on cleanliness and general maintenance. Molding coming off the wall, walls very dirty and in need of a refresh of paint. The area where food is picked up was dirty, especially by the printer that is on the counter. I do not blame the store conditions on the employees. It is up to the owner to keep up on general maintenance in the store and to instill a clean environment. The staff was very friendly and working hard. This store has been neglected for many years, not just a couple of days. Disappointed that Panera lets this store operate under these poor conditions. Tried to leave this message on the Panera guest care page, but whenever I tried adding the location to submit, it just came back location not found.

Went there on Tuesday with a coworker on our lunch hour. We ordered and it took just over 50 minutes to get our food we ended up having to take to go. I tried the new spicy chicken sandwich and it was awful. Barely any sauce and was rubbery and not very warm. The soup was the only saving grace of the meal and the only thing I had besides the chips. As far as my coworker they gave her the wrong sandwich. Won’t be back for a while.

Not for breakfast other than coffee and maybe pastry. When they say bacon. They mean one piece of bacon split in half on a mostly bread sandwich. I have never had an issue with lunch or dinner. I enjoy the food here. Just not for breakfast. The staff here is kind of slow. I did have to repeat my order items several times, and my order was till screwed up. There was a line and the cashier was trying to hurry, but at my expense. I ended up going through the line again to order the missing items for my family and just dealing with it. I may try the order ahead option next time. Nice to have that option.