Cycle Art

GREAT CUSTOMER SERVICE With all the difficulties that this sector has had to cope with over the last 2 years, it is refreshing to share my latest experience at this store. When out on a ride last week, my Giant Defy started giving problems with the gear shifter. I called into the shop on my way home expecting to be told to book an appointment to get investigate the issue. Especially as it was after 4 on a Friday ! It was a nice surprise to have someone listen to my explanation before taking the bike into the workshop to try and fix it. The mechanic wasn’t able to fix my issue as the part is now discontinued but came out and talked to me explaining about possible options before we decided the way forward. He then managed to fix it and I was on my way home within an hour. My ride today confirmed the gear shifting works perfectly again. I always recommend Giant Newcastle for their personal attention. I have used Mark’s team for over 20 years and have no reason to change now. Super Service !

Exceptionally friendly and helpful staff with a wealth of bike knowledge. Despite having difficulties sourcing parts (due to Covid and Brexit), they went out of their way to build a custom bike ready for my holiday in Scotland. It is a fantastic bike and the free bike fitting service meant that it fits perfectly. Would thoroughly recommend it to all!

I’m so very grateful to all the team at Giant for helping me through the process of buying an electric bike yesterday. I’ve always been impressed with their ability to deal with the range of inquiries they get from complete novices like me to those who are asking more technical questions; it’s certainly a bike shop for everyone. It’s clear from the quality of what they sell as well as their knowledge, expertise and patience that their aim is to equip their customers with bikes that will give years of cycling pleasure. My particular thanks go to Mark for his patience and support in ensuring every detail of the bike was right for me and in giving me the confidence to get back on two wheels!

I bought my Giant Liv bike from the store several years ago and love it - but I was missing the lower gears I get from my mountain bike. I’m not great on hills. I took my bike in last week to enquire about new gearing. The guys were very helpful - we had quite a chat about how and what could be achieved and I never felt patronised despite my lack of techy knowledge. I decided to go ahead. Fortunately all the parts needed were in stock as I know there have been great difficulties getting bike parts and bikes this last 12 months or so with the pandemic. I collected my bike yesterday and having been out for a test ride I’m absolutely delighted with the results. Really smooth quiet chain and precise smooth gear changes. And I got up the hill that usually defeats me without getting off. Thanks for your help guys. You are superb.

Been a patron of this excellent shop for years as from day 1 they have given knowledgeable advice in all aspects of cycling from new purchase to maintenance and upgrades on components, They are passionate and all staff are very friendly and helpful and even in very busy periods (due to returning customer base) they will do the best to sort any issues out asap. I have had 2 higher end cycle purchases and a few worn components replaced my TCR giant still giving great performance after over 8 years since new ! Highly recommended !