Starbucks

This is very convenient Starbucks, if you are in the Prospect , KY area. It is very clean, recently remodeled. Well equipped. Thoughtfully planned and designed, with lots of space including lots of nooks for small quick meetings. There is an outdoor area that’s surrounded by a busy parking lot. Baristas are nice, knowledgeable and courteous. They’re well trained and very efficient during busy times.

I have been going to this Starbucks for over 5 years and never once have I been disappointed until a few months ago. I see how hard these kids work and are always running around trying to go as fast as possible and always fix whatever problem I have if there is one. Mind you I do not get upset if my drink is made iced instead of hot or if my sandwich doesn’t get made. These kids will do whatever they can to fix it. I have a problem when I see these kids working their hardest only to be yelled at by their manager for not being fast enough or efficient enough. I was at this Starbucks last Saturday and I have seen too many customers yell at these kids for things that are out of their control, but to witness their manager doing it was absolutely appalling.This Starbucks used to be a place where I would be greeted and talk with my favorite baristas about sports, my kids, or how their schooling is going, and now I feel bad asking them to correct mistakes or even interacting with them for fear of slowing them down or getting them in trouble. This location needs a serious overhaul and I hope this shows that customers do notice and hear what is going on. We have nothing to do except observe and listen while waiting for our drinks and food.

This Starbucks has slow service with a layout that allows the drive-through line to wrap around the store blocking parking, the entrance to lot with other stores and hindering foot traffic flow. The coffee making skill and techniques are lacking. If you really don't care what drink you receive or a long wait then it might be okay for you. The staff is very agest and not versed in all the company's order systems, such as the ability to order online via web browser. This is an issue when trying resolve problems. The staff's prejudice when speaking to older generations is as blatant as it condescending. There is a need for intervention in the way of sensitivity training. I can only assume the staff have not realized that the only reason they have their systems is becuase an older generation developed, tweaked, deployed, and updated them. Thus older people do not equal incompetent. In fact, they might actually be the subject matter experts.

I was in line 10 minutes and only one car was served! I ended up having to drive out of the line after 15 minutes to avoid being late for an appointment. At their rate of service it would have taken me over 30 minutes to get my coffee and that’s unacceptable. The only reason I’m giving two stars instead of one is because of people like Cole and Jill who brighten my day every time I see them there. If the delay is due to management short-staffing the shift, then they need to either adequately staff it or close it down and consolidate with a nearby location.

This is my favorite Starbucks ever! Went way out of their way to fix a mobile phone order that I had made for pickup. But I mistakenly placed the order for pickup at the wrong Starbucks location. When I drove up to the Window , the lady looked at my phone and saw I was at the wrong store. Without hesitation, and without any coaxing, she filled the order and brought it out to my car. The whole situation was handled perfectly. What competent and pleasant people to deal with These guys are my favorites no doubt about it. I will be back. Starbucks, these folks serve your franchise well!