Starbucks

THIS PLACE HAS SOME PEOPLE THAT NEED TO LEARN WHAT MEANS WHAT. AND WHOM IS WAITING WHEN WAITING AND TO TALK LESS MAKE MORE COFFEES AND OR AS WELL NOT STAND AROUND WHEN SERVICE IS NEEDED GREATLY. IF YOU HAVE TIME TO TALK AND STAND STILL IN A COFFEE SPOT YOU ARE CLUELESS TO YOUR JOB. I PAID FOR TWO DRINKS TODAY AND DIDNT GET ONE AND WHY I PAID FOR SOME ONE ELSES WHEN OFFERED TO PAY THE CHANGE YET CHARGED FOR THE ??? COST ME $9.75 AND WALKED OUT EMPTY HANDED WHAT THE !!!

THE WORST CUSTOMER SERVICE! RUDE EMPLOYEES. Just waited forever in drive through and drove through. We thought there was an issue with the app/phone reader so I rolled down my window and let her know we didn’t place an order. She then aggressively with an attitude says “oh so you just decided you were going to drive through!” Yes because come on no one wants to wait 40 minutes if there was some issue. So I replied is everything resolved now? Again the girl working the window came back yelling with an attitude, sarcastic condescending tone and aggressive body language “ yes I was helping her with an issue” Her behavior was absolutely uncalled for and I can’t believe we were treated like this. I called the store and asked to speak to a manager but no luck. Obviously we will not be returning to this location which was once my favorite. We were told The manager was on vacation and the shift lead was completely uninterested in listening to the way we were treated. Such a disappointment. We love starbucks and used to love this location and wanted our yummy usuals, but instead received nothing but attitude and sarcasm. Absolutely disgraceful.

This location struggles hard at night. The wait on drinks is ridiculous..Need trained staff at night. Training on how to make drinks and what drizzles, whip, etc come with specific drinks.... I ordered two caramel macchiato and no caramel drizzle.. I mean are they out of caramel? To be informed would of been some common Courtesy for the customer. It’s the little things that make the difference. I will be choosing a different location..

I had a bad experience with Caitlyn at the drive-thru window. There was a long line, when it was my turn to order, no one answered for at least five minutes. A car honked at me so i got a bit nervous. I just figured the speaker was messed up so i drove up. Even the car in back of me waited lik 2-3 minutes before someone took his order. So when I got up to the window i explained to her the situation & she told me they cant take orders when you pull up but that she'd make an exception. But she did say this with an attitude. My response was, what was i suppose to do? She said i needed to wait until someone on the speaker took my order. Then she proceeded to say no one took my order because they had new employees so they were training. I do understand that situation, but don't take it out on me. Someone could've easily said on the speaker "one second, we'll be with you shortly".