Subway

We were on our way out of town and stopped in. Most subway's I go to the artists are grumpy or don't seem happy to be there. This was not the case! We were greeted by a nice lady, and she was polite and kind the entire time. Not to mention the sub was amazing! Can't go wrong with the teriyaki chicken!!

Normally I don't write reviews but I'm in awe of how bad they messed up. Online order, ALL 3 sandwiches were wrong. They put half the toppings from one sandwich onto one and half from that on the other. So i got two mix and matched sandwiches. Both with additional sauces and toppings that were not asked for. The 3rd sandwich was supposed to be flat bread but they decided it needed to be wheat. Normally I wouldn't mind if it was a topping missing or something but this was just pure negligence. I would be willing to bet the person realized their mistake at a certain point but didn't care.

It's a Subway. If you like that sorta thing, you will like this place. The employee here, though I'm not sure of his name, was freindly enough. The line thing is set up weird. That's about the only thing I can think of that would make it different. If you have ocd about how Subway restaurants are set up, maybe hit up the store just west of 494 on Rockford.

As I walked in 10 minutes before close. The employee slammed the bread case into the wall and tells me "I guess were ordering subway at 9". Acted like it was an inconvenience to make my order? It was 8:50pm now 8:56 as stand outside baffled and hungry. Thank you R**s really professional. Please train for better customer service.

By far the worst subway store I have ever experienced, the employees are so rude, they do not say hi, they do not give you the time of day. 3 times now I have come here and they have not said a word to me, they just stare at me then I start saying what I want. They don’t ask any questions like how the other subways do. Lastly, they had a sign on the door saying “closed for 15 minutes “ I waited 35 minutes for the store to open back up! Another person who was waiting next to me honked their horn as they drove away in anger. I walk in and the employee starts harassing me because “ im inpatient and rude”. I didn’t say anything, and I didn’t even honk the horn. This place is AWFUL. If you like customer service experiences. Don’t come here.

If I need a quick vegan sandwich, I'll go here. Please keep training employees about why vegans don't want their food to be touched by gloves that just touched animal flesh. While most of the time, they get it, some just don't. Glad to see Subway is offering Beyond. If they can get vegan cheese, that would be another game changer.