Panera Bread
1900 Preston Rd, 75093 - Plano
Recommandé par Sluurpy:
2025
2024
2021
#213 sur 690 restaurants à Plano
Mis à jour le
American
Cafe
Indice de Qualité Sluurpy
PROPRIETARY
Popularité
100/100
Qualité
59/100
Complétude
61/100
Plat Verifie
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📷 Photos (11+)
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Avis Google
635
avis Google
Awesome as usual! We had lunch here. Ordered Mediterranean veggie sandwich, Napa almond chicken sandwich with 10 vegetable soup. All the food items were great. We sat outside the cafe.
Google
This location was convenient, with plenty of parking and good seating inside and a few tables outside.
We also liked the two ordering kiosks - they were easy to use and the pictures helpful, though there was slight confusion about how the food would come out as there was no buzzer.
The food was also delicious though one came out initially without the side and the sandwiches were switched for two of ours. They were easily rectified though.
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Google
Very delicious food. I always get their creamy tomato soup and its always the best choice. Tried Panera bread mac and cheese and its the best. It came very hot so be careful taking first bite.
Google
*DO NOT HAVE THEM DELIVER YOUR FOOD*
Honestly the worst customer service experience I have ever had. Was getting my hair done NEXT DOOR to Panera, ordered delivery. Said it would be delivered in 40 mins. After an hour and ten mins, someone from the hair salon offered to go check on my food for me (excellent customer service - Panera should take note) - she came back saying Panera said to “just keep waiting”. After my hair was done, an HOUR and 30 MINS after I ordered my food, I went to Panera. Manager Keng Told me I would have to get in touch with Door Dash myself to figure out where my food is. Are you kidding me?! This is for a less than $20 order.. why would you not simply apologize and offer to make me a new order.
He finally said he would cancel my order on his end and place a new order for me in store. Did not apologize, did not offer a discount or any kind of recompense to make things right. I then waited another 20 minutes for them to make my food.. and the “creamy” chicken and wild rice soup basically looks like someone peed in a cup and gave it to me. 2 hours after I placed my original order. This experience has been unreal.
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Google
Multiple time where I ordered something and it was not in my bag and had a recent experience of a a few caterpillars in my salad. It’s not a clean location and definitely need to be inspected— hair in my soups previously and then they don’t like to answer the phone.
Google
I ordered a Grilled Cheese with "no american cheese" assuming there was another cheese available. After my call was transferred to a "senior staff person" and asking for a different sandwich that I would pick up, they told me " you need to call us back after the lunch rush- maybe 1-2 hours". Then they told me"the grilled cheese would still need to be discussed". Apparently they weren't prepared to make any concessions that the ordering process for that particular item was confusing - and that just perhaps the description needs to be changed to something like No American Cheese (if you click this you will receive ONLY bread). Will not return to Panera.
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Google
This location is clean, quiet and I really like the layout because you can choose from a variety of seating options and even have some privacy to do work if needed. The food is average and service a little slower as there weren’t many persons there. However, staff is kind and courteous.
Google
I really like this location. It was clean , pretty quiet and internet worked well. I go to tons of Panera’s all over the state and this one was overall a great location. It just felt as I was at home, warm and inviting. A bit cold in there but there all a little colder these days. They want you to get that warm drink…thankfully I’m a coffee subscription member!
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Google
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