Pizza Hut

I've ordered from this location many times. It's very hit or miss. Sometimes it's incredible and other times it's very blah. The last 4 times I've ordered, the pizza has always been overdone. The online order form doesn't allow for comments to be added which is frustrating. I could call and ask them to make sure the pizza is not overdone but what's the point of ordering online then? They consistently skimp on sauce and cheese. I might give them one more opportunity but if it misses the mark then I'm done. Or overdone like their pizza. Their staff are friendly so this review is reflective of the food.

We were craving pizza but didn’t want to get a whole one. We saw the $10 box deal or 2 box deals for $19 and thought it was a good deal and just enough food for us. The boneless wings are delicious and the pizza was hot, fresh, and cooked to crisp perfection. What made the experience worth reviewing is Pizza Hut actually called us a couple of hours later to ask us how the food was. They went above and beyond to ensure we were satisfied with our meal and I really appreciated that. We will definitely be ordering from this Pizza Hut again.

I just can't with this.. to the person who owns this location please fix this issue. It's not the first bad experience I've had with this location, your staff doesn't care about quality control and obviously doesn't care about your establishment. If you're aware of food being sent out to people like this shame on you.

THE DIRTIEST & UNTIDY STORE I HAVE SEEN IN MY LIFE. Normally I order online, Last time I had a chance to visit this store. When I arrived at the store no one was at the front desk. Total 3-4 employees were working at the backend. Whenever they had a chance, they come to the front desk to attend the customers. I had to wait about 10 minutes before I was given attention. Meanwhile, I was waiting I observed what’s happening in the store and how the Pizza is prepared here. I was completely shocked to witness the Health and Hygiene protocols store was maintaining. I WILL NEVER ORDER AT THIS STORE FOR THR FOLLOWING REASONS: • Front counter solid with dirt and dirty oily stuff. • All staff wearing dirty and smelly uniforms girls and guys having their hair open and loose. • There are food particles strewn all over the floor in cooking area. • There’s food splattered all over the cooking ranges. • There are dirty dishes & Utensils sitting in the back. • The dips are kept open in the air without maintain any temperature or maintaining proper hygienic standards. • The Paper boxes they use for packing are sitting on the floor near the washroom door they take from there and put the pizza in the boxes and send us. No Store manager available any time for complaints or suggestions. Please visit yourself and see - Thank You Pizza Hut for stopping me to eating Pizza’s any more. After my review you will see a 6 star paid review in store's favor.

Poor staff who clearly don’t care at this location. I tried to place an order online for delivery. It wasn’t accepting my postal code, on the third attempt, it automatically put it through as a collection. I had to take both my young kids in their pjs to pick up. I told the staff when I got there what happened and asked them to refund me the driver’s tip. Three staff members are at the till, all trying to work out how to refund me. No-one talking to me, no apology. Just asked me to give my card again to process total minus drivers tip. I said, so you haven’t charged the first transaction? Paid again. Checked my account and they didn’t refund the first transaction. Called customer service, waited on hold forever - finally get through and TWICE they put the phone down on me. This is beyond frustrating.

This location of Pizza Hut will not give you any satisfaction for customer service as well as food. I ordered the pizza and went in after 20 minutes. The lady did not even care that somebody is waiting at the front. She was doing some personal chores. After waiting for 10 minutes...she came in and pizza was right there under the cash desk ( which I always thought that it's still in the oven). Apart from this, the toppings and cheese were not evenly spread. The pizza was cold since it was sitting at the cash register for long time. Garlic bread was almost burned.

So very disappointed with this local pizza hut... Just ordered a pizza with cheesy bites border, and it was so dry that it was inedible. All cheesy bites were left with no cheese in them and the pizza overall was rock solid. Tried to contact them, but nobody answered the phone. Head office recommended to open a complaint through the website, were they would get back to me within 24-48 hours... shame.