Mcdonald's

Horrible customer service . Placed a mobile order for CURBSIDE pickup and was told to get off and was handed the cups to fill on my own .manager “ Tiffany” was extremely rude yelling and pointing causing a scene amongst customers stating it was our fault for getting off and that we were just complaining ! Contradict herself saying we were never told to get off then stating she didn’t know why the gentleman asked for us to get off !!! Very unprofessional! Stated next time to call ahead which I did hours before ! And wasn’t given my order 30 min after order being placed !!!! She placed me on hold for general manager and just never picked up ! I called back and was told general manager wasn’t there . This isn’t the first time that manager is rude !

Went to this McDonald’s on 301 ridge last week I had ordered 2 for 6 deal, but they had charged me a regular price and didn’t give me the right food, I told this lady with a Angel tattoo that they gave my order wrong but not only I told her I told another worker and they didn’t listen I went back to the register and there was this girl with purple hair and I asked her about it and she right away took my receipt and she checked my order right she was the only one that seemed to care everyone else was goofing off and doing nothing she gave me my right food and apologized deeply she was nice and sweet about it didn’t even give me attitude like the other person. This McDonald’s is the worst place to eat we need more people like her!! Sincerely, from your senior citizens

Several times that I order hot coffee through the drive thru they have me waiting and when I receive it, it's literally cold, not even warm. It's always at night that this happens and they always are talking and not listening to the customers, literally even sometimes make ugly faces or are comletely rude. The worst part is the manager does absolutely nothing about their behavior...

I heard this location is where they train their new employees, it is pretty bad here, every time I stop by they seem to be deaf. Plus they have really bad attitudes. They don’t listen when you tell them you have a deal to use from the app. & the store seems to be getting dirtier and dirtier every year… don’t recommend coming by here in the afternoons.

So i stopped by this certain Mcdonald’s and literally best experience i’ve ever had here…. so there was this worker i think named Genesis.. and she really treated me with care and was extremely nice… she deserves a raise!! if i were her manager i would definitely think about giving her a raise and treating her nicely!! :)

Lately coffee has been cold ..I always order mobile and pik it up a fee times got it just warm so I started ordering mobile but picking it up drive thru,well same concept,it doesn't matter what time it is,they should always have hot freshly brewed coffee,but seems no one complains so they keep giving warm sometimes just cold burnt coffee,cause they use the sat down coffee or they just put water on the hot burnt pot,so they won't have to make a new pot,years of drinking coffee and u can tell fresh from burnt or watered down coffee,they can start by always haveing fresh coffee

Overall the in management and the district office which is there main franchise office didn't care or seem to be concerned about the speed of service and the presentation of the product it overall was nasty had root attitude and service didn't use the tools that they were given for example they have so many windows to get you take your money and express your mail to you yet they still use one window what's the use of having Express Windows wider drive through to drive through Windows to order I mean it just seems totally out of focus when I talk to the district manager he was just looking for excuses rather than looking into it and corrected and sharing his findings with me so I can tell him what I saw he was just one way did they look into it and try again I told I'll never go back now reading all the negatives reviews makes me understand why this McDonald's could be so much better but chooses to be the black eye in the business I suggest, just run away from this McDonald's

I received great customer service today. I was ordering through drive thru, and this young lady name Brianna O. asked me if I was using the mobile app, took my order, repeated herself and was accurate with my order. I comment on her by saying she provides great customer service and with great enthusiasm. That’s what all employees should do because that’s what brings us back to McDonald’s.