Sonic Drive-in

We initially pulled up for someone to take our order on the outside. After waiting for maybe 15 minutes, we were told to use the drive thru. After waiting for another 15 minutes, one of the employees came to the car to ask if we ordered. We told the employee we had not ordered yet. The employee then proceeded to take our order. We then had to wait another 20 minutes just to get the order. I'm not sure if they were short staffed or what but the service was terrible.

I stopped by sonic after a long 12 hr shift, I hadn't ate there in years bc of bad service and food. Well it seemed nothing had changed. I waited in line for almost 20 minutes, received my food only for my tots to be burnt, so the worker had closed the window, and I sat there for almost 10 minutes before they acknowledged that I was still sitting there. Tator tots were a dark color, hair was in them, it was just disgusting. So after requesting fresh tots I get them and they look exactly the same. So i said im tired im just going to leave but something told me to check my burger and it was completely wrong! So I went back had to wait again, the manager said he was sorry and would remake it himself, only then I got a greasy burger and that was made poorly and sloppy. I couldnt believe it, I also received mozzarella cheese sticks with no cheese in it. Sonic isn't cheap, to have poor service and serve ppl food that is not prepared freshly and correct is beyond wrong. I ended up not eating the food.

The drinks were okay and the service sucked. I asked for fresh french fries and waited 20 extra minutes. I knocked on the window and they were like oh, I will drop them now. I drove off. I am seriously reporting this. The behavior of this kind I have experienced with them is not the first. This sonic sucks and mgt and corporate needs to clean house in here.

This was my first time here. The wait in the drive thru was very long. My drink was brought out to me first. By the time i got my food my drink and slushy were watered down. At first i was given the wrong order. The staff were very unorganized. Never apologized for the wait or the wrong order. People have really changed, businesses have changed.

I have noticed the past couple of months that the service at this Sonic location has steadily gone down. Last night I placed an order and when I got home the entire burger was stone cold like it was made an hour ago. Last night was the last straw, I will not go there again. I'm going to the one on Broadway in Pearland.