Dunkin'

Went in to pick up a “walk-in” order. The place was not too busy. The front door was still locked. There was no sign in the door saying the lobby is closed. I stood waiting until someone would see me trying to get in. I was ignored. I went through the drive through. I asked through the order speaker if the front was meant to be locked. They told me yes, that they only have 3 people and they have someone running late. This happened to me when I worked at Dunkin’ and I know the owner would not allow this. Put up a sign or deal with the business till the late person shows up. From the conversation I overheard through the window one of the people working there was not professional at all. The other two seemed to be professional. Good time to get tips when you can see how hard someone is working rather than hearing them complain about little things.

I waited in line for 15 minutes because someone ahead of me kept changing her order. And, had a large order. ( She was ordering while on the phone) I had to pull out of line (before I could order) because I was going to be late for work. The people behind me left as well. There should be some policy that if you have a large order, go inside. People are so incredibly inconsiderate of others.