Polkatots Cupcakes

What can I say, I’ve been coming back for years because I love their attention-to-detail, quality work, and most importantly of course what’s on everyone’s mind because their goodies are delicious. Melany and her team provide customer service at its finest as soon as you enter their door you’re greeted with a warming smile. While my daughter and I was trying to figure out what delicious treat to make her Demon Slayer birthday cake out of, the Polkatots team provided some samples for my daughter to try. Please note, Polkatots was able to accommodate an appointment on a short notice on a very busy weekend when it was SuperBowl and Valentines weekend and the line stretches out the door. I applaud Melany and her Polkatots team because even with a heavy workload they were able to deliver the cake to my house in Ontario so I can spend more quality time with my family (yes I would travel that far for those delicious cupcakes, even with gas prices as they are). And like I told Melany I want a big cake because everyone wanted seconds and some to go 😄… that’s why I’ll continue come back.

i have actually visited this location a couple of times and have been pleased with the results every visit. they are very professional and have pretty simple steps to ordering. the flavors are exactly what you expect and the decorations on them are very nice as well. if you're debating between this and another location, i highly suggest coming here and giving them a shot. the price is well worth what you're getting too.

Great! Finally a cupcake company that actually has soft cupcakes. Also do custom orders so if I want I can get center filled cupcakes. Kind of a weird little parking lot/shopping center there. If you’ve never been approach slowly or you may miss the very small hard to see from the street parking lot entrance. On this visit I got a sample order of select options available. And they were all good. I like that they do custom orders as well. Shop is very small however. I’d get there early so you will have a selection to choose from. Also cupcakes come in two sizes mini and standard. Also the standard size isn’t like a giant muffin that could sink a ship like at another well known cupcake place. Still I know it was my first visit. However I got to try 6 different types. So come on down and try some great cupcakes. You won’t regret it. Also there are some great other places close by to eat at. So make a trip of it. Peace out. ✌🏽

DO NOT GO HERE! I ordered cupcakes and the owner asked me to prepay the half dozen. The next day when I went to pick them up Mel the owner said they weren't ready and I drove over an hour yo get there. She then said she would drive them to me and never showed up. We called for a refund and went back in person and they still hasn't refunded anything and was rude.

Amazing customer service and great cake! I called last minute the night before, about 10 minutes before closing to order a custom cake for the next day. Not only did they allow me to place a custom order over the phone, but they created a beautiful and magical cake for my son's 4th birthday. His only request was a blue cake and they were the only bakery around that could fulfill this for the next day! I went in to pick up the cake and the 2 sisters who run the bakery were the sweetest ever! I am so thankful to them and my son loved his big blue birthday cake! I will definitely be back! The cake had rave reviews! Thank you thank you!