Panera Bread

I love Panera. I even worked at a different location for a while. This location however has lacked accuracy to the point where I stopped calling to complain because I order so often that it was wasting my time. I haven't received an accurate order in years but I still order frequently because the food that comes is good. The most common issues are missing drinks and pastries. For the cost and with the thorough training I expect better though. Double check delivery and rapid pick ups better, please!

I will not be returning to this location for a very long time. On this visit, I made an order online at 8:40 with a 9:00 rapid pick-up. I got near the location early, so ran to Target to pick up a couple things. Got to Panera around 9, and told them I had a rapid pick-up. I was told it was nearly ready. A large line then formed, and the manager took a phone order. At 9:13, a different rapid pick-up order was brought out, so I informed the manager that I'd been waiting since 9. She brought my order out 2 minutes later, and offered the excuse that 15 egg orders had come in. This is not my first bad experience with this location, and it appears to be a common trend with this location to be fairly lackadaisical about how they handle customer interactions and order timelines.

Lately I've been disappointed with this parker location. I order extra horse radish every time and pay for it, but never get it. Today when I was in there 3 people ahead of me and me all had to go back up to the counter and ask for forks because we didn't get one. When I went up there, I stood there for 5 minutes waiting for someone to acknowledge me and nobody did so I finally just interrupted them to ask for a fork. Also the portions of salad dressing are ridiculous. The little cup they gave me was enough to cover 3 bites of my salad and the rest of my salad was eaten without dressing. Management here is awful.