Dunkin'

Seems chaotic lately in there. People shouting out orders yet they are trying to follow the slips the machine is putting out. My walk in mobile order is a at the drive thru lately so you have to wait and get someone's attention. Today was more of the same but oh so messy. Managers need to step up and help train these folks.

Once in a blue moon I get a nice employee but most of the time they mumble and are short with you. My coffee is never made the same, or correctly. If I get food it's either a mess (sandwhich falling apart) or burnt... just take a look at my "bacon avocado toast" I have gotten... they are either burnt, only sprinkled with crumbs of bacon, or both! How awesome for something that cost 5bucks.

Their customer service is awful. The drive thru is even worse! They never make any order right but always want to up charge. There has been multiple times I have had to take my orders back, even multiple times for one order and then get treated poorly due to their mistakes. It is absolutely ridiculous how the managers allow their employees to treat customers , but the managers are just as bad!! I have never had so many issues at any Dunkin location except this one.

Went inside to order to avoid the drive thru line. Once someone came over to help, they left as soon as I placed order and someone else came.over and took order again, then for 10 minutes I just sat there wasn't advised why I was waiting. Apparently had some malfunction , then once they figured out how to use register, it took forever for my 2 wraps. Also, they don't do any 2 for 1 deals on wraps or sandwiches so I was gouged for my order would have cancelled if there was any communication or prices posted. First and Last visit

This location has continued a down trend for nearly two years. MAYBE 1 out of every 4 drinks is made the way its ordered, you know...like the label THEY put on the cup says! I took my girlfriend for a nice cup of hot cocoa, ordered ours with the flavor swirl and whipped cream. Both the stickers were exactly as we ordered them, low and behold there were no flavor swirls nor whipped cream... Just 3/4 full cups, and we checked them as soon as we left....we shouldn't have to check. That is theft, especially at those prices. Makes you REALLY miss time Horton's!