Arby's

I order a double roast beef sandwich and got what I ordered and the issue is that the meat was spoiled! I tried to call the store to let them know so no one else would have that issue and the number did not work! I called the corporate and the lady was very rude. She stated she could not give me a refund as I ordered through doordash which is not what I was asking for. I just wanted them to take the spoiled meat and toss it to keep others from getting sick!

I asked for Vivian's supervisor so I could do this privately; however, she refused so I'll try to get a response from here. I ordered a French dip to go and asked that the au juice be left dry. The woman that waited on me told me that there would be no problem. I have done this many times for many years. When I picked up my order, I asked if the cup was dry and she said yes. When I pulled it out, it was not. I took it back up to the counter and asked them to give me a dry cup. The woman waiting on me was reaching for it and Vivian jerked it out of her hand and said ""No! We don't do that" Very hateful. I asked for my money back, and a way to contact her supervisor. She hatefully gave me my money but refused a way to contact her boss. She took my name and number, but with her deminor

Very rude employee at drive thru. I pulled up to the speaker and ordered the Chicken Diablo sandwich, just the sandwich. The reply was $6.36 for the sandwich. I replied thanks, then waited in line as there were multiple vehicles ahead. When I finally pulled up to the window the pay, I was greeted with a stern “Yes? What do you want?” I responded “my chicken sandwich “. Vivian, according to name on receipt, said I didn’t place your order yet. Not sure what she is doing, but I paid and waited for it. While I was waiting, another vehicle pulled behind me. Next thing I know is Vivian hitting my car with her hand yelling at me to move. I told her to not touch my vehicle and I’m waiting for the order you failed to place. If I wasn’t in a hurry to pick up my son, I would’ve gone inside and spoken to a manager. I don’t go around punching Arbys property, so I’d appreciate it if your employees, Vivian, would keep her hands off my property. I have never encountered such a spectacle at a fast food restaurant. Especially from someone mature in age as she is. That being said, the sandwich is actually very spicy and good

We walked in moments after an employee quit. The rest of the staff handled it well and took care of us as well as other customers in the diner. They even made time to apologize for the wait as they couldn't ring us up right away due to the employee that quit was still logged in to the register. They maintained a wonderful attitude the entire time and it was much appreciated