Kfc

I stop there everytime I go to new castle.it usually is good. But this time my chicken was dry like they left in is the warmer to long. Biscuit was hard when I was cutting it I broke my plastic knife. Lucky I looked before i left cause there was no butter or no plastic ware in the box had to ask for it. Stuff was throwed in the box like they was in a hurry and when I ordered I was the only one there. The mountain dew was flat

I called to get the name of the tall fella' that works the drive thru, as well as the short woman beside him. VERY pleasant people. They have completely cleaned up what was once a miserable drive thru experience. My orders have been correct for the last 10-12 visits ( which would have never been the case 3 years ago) .The tall guy ( Jimmy) is an absolute delight to deal with and you can just tell he appreciates his job. Maria is very polite and treats me with respect each and every time. Give those two a raise , a promotion and day off with pay!!!! They have solved every problem that once existed and turned my past disappointment in to a 5 star Google review.