Panera Bread

the staff barely speak English and with no line are in a rush to turn their backs without seeing if you even understood them. on top of that they lost our order while we were standing right in front of kitchen staff. This location sucks, drive to the next one if you want your food or to understand the staff.

Just had a delivery and there was a major component missing. Took three phone calls and about 50 rings to get an answer at the Natick Cafe only to be informed that there is nothing they can do about it as the order is purchased from Door Dash and they don't have any way of getting the missing item delivered. Two choices, credit my card or re-order the item and incur delivery and all the associated fees. I really think there should be some accountability as Panera packed the bag and missed the item. No comp, nothing but..."too bad". Never again, done with Panera.

If my rating was to reflect the quality of service provided by the workers at this location, I would have given them 5 stars. I docked 2 stars because this location does not have a tip jar, instead opting for food bank jars. While food banks are a noble cause, I believe customers should have the option to give gratuity to the workers. I highly doubt that Panera Bread pays all their workers a living wage (at least $21.88/hr for a single adult without any children), so I find it deeply offensive that this location does not have a tip jar available. WORKERS OF THE WORLD UNITE! UNIONIZE! Both the bourgeoisie and the managerial class will not willingly concede any of their power; workers will only gain the Dignity and Liberty we are owed thru Collective Action & Solidarity! I will not order food from this location until they change their policy & implement tip jars (regardless of whether they continue to have food bank jars at the cash register as well).

Panera in general has gone downhill over the years, but this location is not well maintained. Every table was filthy, trays were stacked up as if nobody was actually managing the seating section. The food isn’t fresh, either. Only reason I go back is because my kids like the Mac n cheese and grilled cheese. Even that is nothing special.