Dunkin'

The staff here is amazing there are two women who RUN THE SHOW. I work in the business park and stop when I can. I think a lot of the negative reviews are from sensitive people who don't understand that they try and keep the orders moving, they provide great service and efficient. I will say the kitchen is a little slow sometimes but they keep things MOVING. I ask these ladies their name every time I go and I always forget so I hope they see this or their general manager does.

Much praise to the early morning crew, Friday, June 2 about 630 am CST! This was at the Dunkin on 847 Briley Pkwy. South just past the I-40/airport ramps in Nashville, TN. Store # 345694. I saw the other reviews, looks like they hired more people! Makes a world of difference! Several employees were there including a manager or team lead, not sure. The place was ***very clean,*** and a young man was wiping the countertop every so often so it stayed clean. 2 registers were open plus drive thru, and everything ran like a well ordered machine. Team lead/mgr was very patient with my order bc I did not know yet what I wanted (coconut milk cap). When I went to the restroom and came back to get my order, not only was the coffee waiting and hot, but I saw the ***most professional / team huddle*** I've seen in years! Things that went well, things to improve. I wish we could bring back the good ol' days of staffing, courtesy, encouragement, and a positive work environment as I saw today! Please give these employees their due. Every employee on that shift delivered effortless seamless customer service, and all orders were filled in a timely manner. I will definitely be back many times!

Have never been to a dunkin before and had a wonderful experience. The store was very clean!!!! Have a good selection of donuts. The service was excellent, and the gentleman that helped me was very up beat, friendly, and had a great attitude. We got a dozen donuts of mixed varieties and sausage egg and cheese croissant sandwiches. Got a normal black coffee very good. There is also a drive through customers can use as well.

1st time here! Masks not required. Employees are wearing masks though. They have a drive thru. We came on a Sunday around 930 am and was busy inside and drive thru. There was a wait inside almost out the door. The line didn't move quickly but we got in and out in about 20 minutes. Dunkin is my favorite donut place!