Starbucks

Great staff, every day, everyone! Super friendly, offer suggestions, keep store clean - everything! My favs- Amanda, Kat, Harmony, Maryamne, Savanna, Josh, Edward .... and more! (Can’t remember all their names now! Sorry)! I go there almost every day. Nice place to hang out, inside and outside. Open late. Drive-thru!

Last night i had put a order in on the mobile app at 8pm. The mobile app stated that they closed at 10pm. When i arrived at 8:10pm to the drive-thru a gentlemen mentioned that they had closed at 8pm. Shocked i commented "well i put a order in on the mobile app and it went through and processed by payment" to then another employee, a lady this time, rudely got on the intercom to tell me that they were closed and she will not open the doors because of security purposes. I then stated that i was not trying to go in but i do want to know what to do now since Starbucks took my money. To where the lady stated that she was "getting to that" and told me that i had to call customer service. I do understand that it was the mobile app that made the mistake but the fact that i also received disrespectful service as well when there was no disrespect given just confusion is beyond me. Never going back to that Starbucks again and will be calling customer service as well to file a complaint and to get my money back.