Firehouse Subs

I enjoy coming here because the sandwiches are always good. However, I firmly feel that customer service is lacking. I come once every 2 weeks. Every visit we are welcomed as we come in and that's about it, other than what would you like. The employees always seem as though they are being bothered by us being here. Tonight my husband and I walked in @ 8:00 PM. All of the chairs were already stacked on top of the tables and the smell of cleaning chemicals were very strong. I hope that customer service skills can be worked on.

Like I said I was just very disappointed in the sandwiches and the service I just was in shock at the difference in the two different Firehouse subs. I really almost thought it was a joke when we got all the way home and looked at her sandwiches and there was literally one thin slice of meat on mine and my sister's had like one little glob of me on one end of hers and that was it so if you do go there to eat make sure you look at your sandwiches before you leave there with them because we lived on the other side of Wylie and by the time I would have gotten back it would have been closed so I couldn't do anything about it. I hate giving bad reviews but I hate getting terrible service also.

So needed dinner. Rushed there and got there before they closed. Sign says closes at 9pm but in all reality I guess they close more like 845pm. Also tried to call in an order on our way up there but Nick said it was too late. Won't support this local establishment anymore. Subway, Jersey Mike's, or Jimmy John's from now on.