Firehouse Subs

Usually I love this place. Great food great service. This night not so much. Young teenagers working. I ordered 2 sandwiches to go. I had the meatball bomber. When I brought it home the sandwich was a mess. No presentation at all. And the sandwich tasted different. Very dissatisfied with my sandwich. I'll make sure next time I go it'll be during the day.

Positives outweigh the bad. Sub choices and quality are excellent. My wife loves the Club Sub on white, it's her standard. Today I had a regular size Hero on wheat combo which included a cup of chili and a "Medium" soda. It's a large, refillable medium and I absolutely love the Coke Freestyle Soda machine ( see pic) countless choices of flavors. Between the sandwich and chill I was stuffed and I went in hangry. My wife was satisfied with her sub - it was completely gone. The negatives, the chili was tasty and at the temperature that I like BUT unfortunately it definitely was not at proper restaurant temperature of 135° - 165° And the men's room floor needs a good mopping. It's a good thing that I was hungry because the floor could easily ruin an appetite.

Came in to the store at 8:30pm tonight, and was NOT greeted with other than "we only have one steamer, so it is going to be 15 minutes". I was ok with the wait time. Order process went as normal, until I went to order a meatball Sub.. at that point I was informed that they are put away at 8. Please put up something saying that certain subs are not prepared after a certain time(honestly this is an easy fix).When giving me my total she asked if I wanted to round up, to which I declined... and was quoted the total. After my card went through, and i went to do the survey, I noticed that the donation was put on anyways. When handed my sub, I informed the employees about the issue, and the one who rung me up just didn't care. Honestly it Is only .84, but it was done without my permission. 0/10 on returning to this location again

I am usually satisfied with this place but I placed an online order and my email said that it would be ready at 6:30. I go to pick it up and they told me that they were out of the meat for the sub I wanted. No phone call beforehand or even when they received the online order. The whole point of placing a "rapid order" is so that I don't have to wait. I then had to wait for my new order that was placed with no compensation for the inconvenience.