Panera Bread

Working at a local school my co-workers and I order Panera often. The last 3 times something has been missing from my order. Typically it was a side or all the sides. Today after ordering online for 4 people with a total over $70 (convenient fee I obviously except to pay) I called minutes after placing the order and asked for my order to be checked and make sure everything is in the bag. I was told by a manager "I will double and triple check". However, the order wasn't checked at all per the receipt.....We were missing a soup. I understand mistakes happen my husband and myself have worked in food service. It doesn't make sense there is a mistake almost every time. The solution offered is making the soup at that time ( not an option) or giving me a refund for the soup ( I didn't have time during my lunch to wait on a credit card I usually didn't call when it was a side or all the sides just because it wasn't worth it because nothing could be done to fix it at the lunch time and driving out of my way after work. It may sound like so much to ask for but a refund for just the soup after calling to ask that all my food please be in the bag today and be assured it would be triple checked but it shows up not checked at all. I feel a solution would be replacing my entire order or at least the meal on another day of choice so myself and co-workers could enjoy as intended and not making the call I did during the lunch.

I love Panera and recently moved to the Monroe area. Unfortunately, this store has failed to meet my expectations more than once. I don’t like leaving bad reviews after one wrong order, but the last three or four times I’ve had my food delivered from this location it has been wrong or is missing something. I’m really bummed because Panera is one of the few places I can eat out due to my diet. However, I will no longer be eating at this store, even if I have to drive an extra 20-30 minutes to the next location.