Chuck E. Cheese

First off, my kids love coming here. However, today (May 22, 2022) I have to say I’m disappointed in how the Middletown, NJ location was handled during the time I was here with my children. First, one of my children is Autistic. When we initially came to enjoy ourselves and purchase points at 3:03pm, my autistic child was pushed out of the way trying to play a claw grabbing game by these children and not ONE PARENT from that party stopped them. I was right there attempting to calm the kids down and back away from my child as they were shoving him. This group of children were from a birthday party and not being monitored by the parents and climbing a few games during the duration we were here. A couple of children had even gone up on stage to throw their toy at one of your animatronics. It went from trying to enjoy our time to being upset this happening and my special needs child becoming stressed out. I had then placed an order combo #1 and 2 dippin dots. We waited approximately 5-10 minutes after purchasing. There were no other customers being assisted while I watched your employees hang out and one checked out their phone. There was a young gentleman with glasses, approximately 5’4”, short dark hair, and some facial hair with sweeping supplies nearby. So I asked him if anyone was available to help us at least with the dippin dots. He was annoyed also seeing no one had helped us and went ahead seeing we were taken care of. He then saw to it to bring the pizza we had ordered and plates. This young man showed the meaning of customer service by going above and beyond to help us. I was unable to get his name from his tag to properly praise him for what he did. By this time, the party had ended and the environment calmed down. Now I understand kids will be kids but this was unacceptable to have happen with parents allowing them to do what they did right infront of them with me trying to handle the situation when it is not my responsibility except seeing my kids are okay.

This is a great place to being my young toddler when we need to get out of the house, especially in the winter! It has a really great younger kids/toddler zone. It seems relatively new and it's nice and clean! I was skeptical to go because as a kid I remember Chuck E Cheeses being dark and creepy, but I was very pleasantly surprised with this place. We've been many times and will continue to go!